This topic

BT sim only deals

AaBaCa — Sat, 30 Mar 2024 15:33:18 GMT

Hello all. BT sent me a letter offering me a new BT Mobile 5g sim only deal as my current one ends shortly but when I called BT they told me they don’t sell BT sims anymore and I have to switch to EE. Even though the letter clearly offered me a BT sim deal it seems I can’t sign up to it, even looking online it doesn’t exist. What’s the point of writing to me if I can’t sign up to it?

I was then given the hard sell trying to persuade me to move my BT broadband and mobile sim to EE but I felt the sales lady was just saying anything to get me to move. Claimed the mobile included TNT sports and free EU roaming for £9 a month which seems unlikely. Has anyone else been offered this? I was only being offered £1 a month off the broadband too.

I’m thinking I’ll just stick with my BT sim once it’s out of contract, any positives with moving to EE?

Re: BT sim only deals

imjolly — Sat, 30 Mar 2024 15:41:50 GMT

EE do not do free roaming. you need to stay with BT for free roaming. so just a hard sell of something that won't happen

Re: BT sim only deals

Anonymous — Sat, 30 Mar 2024 17:00:27 GMT

I felt the sales lady was just saying anything to get me to move.

That does indeed appear to be the case sadly.

Re: BT sim only deals

AaBaCa — Sat, 30 Mar 2024 17:09:21 GMT

@Anonymous I’m guessing they don’t record the conversation! They also said the BT network is poor and EE is far superior which seems an odd thing to say considering I called BT. I’ve always found BT’s service pretty good and happy to stick, just seems odd they offered me a BT deal and then say I can’t have it.

Re: BT sim only deals

Anonymous — Sat, 30 Mar 2024 17:22:26 GMT

Every call should be recorded but getting hold of the recording is another matter. Maybe a Mod would like to take a look at this?

Re: BT sim only deals

AaBaCa — Mon, 01 Apr 2024 09:49:48 GMT

@Anonymous Yes I can imagine if I agreed to it and then swapped I wouldn't have a leg to stand on, they shouldn't be allowed to trick people into things, I wonder how many people get caught like this.

Re: BT sim only deals

Anonymous — Mon, 01 Apr 2024 10:03:55 GMT

It's shocking how BT staff are prepared to tell outright lies, despite knowing they're being recorded. I guess the rewards in commission far outweigh any wrist slapping they may receive, if any.

If you're happy with what you have then just do nothing, you will simply move to a 30 day rolling contract on the same terms.

Re: BT sim only deals

AaBaCa — Mon, 01 Apr 2024 10:07:03 GMT

@Anonymous Yes I'm just going to leave it, at some point I guess they will move me over to EE but hoping whatever the deal is they put it in an email !

Re: BT sim only deals

Brucemeister5 — Mon, 01 Apr 2024 13:18:15 GMT

@AaBaCa You definitely have grounds for complaint there based upon what you were told if you want to pursue it. I had a similar conversation to you when I called to renew our broadband. We are also out of contract with BT Mobile and that’s exactly where we’ll be staying until they decide that they’re going to close BT Mobile down. I hung up on the guy that gave me the hard sell and put in a complaint to the CEO’s office. All calls are recorded and my complaint was dealt with very quickly by someone in Executive Complaints.

Re: BT sim only deals

AaBaCa — Mon, 01 Apr 2024 14:49:00 GMT

@Brucemeister5 Yes maybe I should, I wouldn't have been happy if I switched, luckily I didn't fall for it. What 'deal' was you being offered and what was the outcome of your complaint?

Re: BT sim only deals

Brucemeister5 — Mon, 01 Apr 2024 16:11:38 GMT

@AaBaCa I was phoning to renew broadband & tv as they were due, as we had been out of contract for BT Mobile since May last year. The guy that I spoke to was very aggressive and wanted us to change everything over to EE (including mobile) and I wasn’t having any of it and just hung up on him in the end. I emailed Allison Kirby and it was dealt with quickly and I had someone assigned to our case within 24 hours. I was told that the way that I was spoken to and some of the things that were said were not acceptable, so they can listen to any previous calls.

We were offered very good deals for broadband and tv ( much better than I was expecting)which we accepted and we have just left our BT Mobile out of contract until they decide what’s happening with that.

Re: BT sim only deals

Les-Gibson — Mon, 01 Apr 2024 15:12:03 GMT

My broadband is still with BT but I changed my mobile to the £9 EE deal a couple of months ago and I did not get free sports, indeed I only got 10GB data at first though I did get that sorted and now have the full 20GB

Re: BT sim only deals

AaBaCa — Mon, 01 Apr 2024 15:30:51 GMT

@Brucemeister5 A good outcome for you then. Did you bother with the regular complaints procedure first or go straight to the top?

Re: BT sim only deals

Brucemeister5 — Mon, 01 Apr 2024 15:31:01 GMT

The £9 EE deal definitely does not include free roaming either.

Re: BT sim only deals

Brucemeister5 — Mon, 01 Apr 2024 15:33:22 GMT

@AaBaCa I just went straight to the top, I was furious. We are high spending customers and I was not going to put up with being spoken to like that.

Re: BT sim only deals

AaBaCa — Mon, 01 Apr 2024 16:29:59 GMT

@Brucemeister5 I was told if I switched they would include roaming for free along with TNT Sports, I asked a couple of times if that was correct and they assured me it was. When I looked on the EE site afterwards they aren’t cheap add-ons to have so I very much doubt they were included for free in a £9 sim !

Re: BT sim only deals

Brucemeister5 — Mon, 01 Apr 2024 17:36:02 GMT

My post above has been edited by a mod. The name is Allison Kirkby NOT Kirby