This topic

My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

orozz — Fri, 17 May 2024 08:19:45 GMT

Updated to this version of the app earlier in the week and I'm no longer getting any allowance or plan information in My BT. The billing section requires a log on each time too.

Checked my mums phone on ver 8.49, no problems at all.

Done the usual reset/delete of the app but nothing works.

Could this be flagged up to the relevant team please?

Thanks.

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

Carlusha — Fri, 17 May 2024 08:42:32 GMT

@orozz Worked fine for me using an iPhone running under iOS 16.7.7

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

orozz — Fri, 17 May 2024 08:47:37 GMT

Maybe it's affecting certain users as the app store feedback has similiar complaints.

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

Carlusha — Fri, 17 May 2024 09:33:47 GMT

@orozz I might add, although it works for me, once I've keyed in my PIN, it is confirmed and then it is a waiting game . I gave up after several minutes.

Eventually, for some reason, the app asked me to log-in from scratch rather than invite my PIN entry. Now the app starts up very quickly but, $%&£, yes, I now have the same problem.

If that helps the dev team, it only occurs after a fresh login (username /password, rather than PIN only).

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

Colin_London — Fri, 17 May 2024 09:58:02 GMT

Totally broken for me now. No allowance info. Constantly asking for logins to billing & usage sections etc. then not getting anywhere, your products section broken, speed test broken. Basically useless now. The only way to get any account info now is from the BT webpage.

It looks to me that support for the app has been pulled, but no-one wants to admit it.

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

Colin_London — Fri, 17 May 2024 14:27:31 GMT

So logged out, selected ‘switch user’ then logged back in with the same BT ID. All options along the bottom are working again; although the phone data usage is still not working on the front page it is visible through the usage page.

However the speed test feature is still broken.

Re: My BT ver 8.50.0 on iOS - BT Mobile Allowances Not Showing

Colin_London — Fri, 17 May 2024 20:26:09 GMT

So much for hoping - it's broken again. Back to wanting a login on every tab as before, then not doing anything 😖

Unable to see mobile usage on My BT app or BT website

NI86 — Tue, 21 May 2024 05:52:31 GMT

Hi,

For almost a week, whenever I've tried logging into the My BT app, the home screen says "Sorry, we can't show your mobile usage at the moment. Please try again later." When I click on "Your usage" within the app and then "BT Mobile" to find a summary that way it says "Fetching the Authorization Token... Please wait for a moment...". It's been doing this for several days, and I have a similar issue when trying to get my usage data via the BT website (the Authorization Token message). I read somewhere that on the website this message had something to do with blocked pop ups but enabling pop ups has made no difference (as the pop up that appears is blank, and doesn't make the Authorization Token message go away. Also that doesn't help solve the issue with the app).

I've had a BT account for a year and a half and haven't had this issue before until last week.

Any help would be greatly appreciated!

Re: Unable to see mobile usage on My BT app or BT website

Colin_London — Tue, 21 May 2024 07:19:51 GMT

Has been commented about on this forum for about a week now. Many people also having to constantly log in some time after initial setup, whereas before the app managed that for them continuously.

I have concluded that the app has been deliberately degraded as a ‘push’ to get us to move to EE.

Basically the only way to check your account now is via the website.

Re: Unable to see mobile usage on My BT app or BT website

Kazzanewts — Tue, 21 May 2024 07:32:31 GMT

I updated the app yesterday (20/5) and am now having the same issue having never had it before. So frustrating!

Re: Unable to see mobile usage on My BT app or BT website

Kat36 — Tue, 21 May 2024 08:17:47 GMT

I updated the app yesterday and are having the same issue.

I receive the same message when trying to access through the website and App.

is there a fix?

Re: Unable to see mobile usage on My BT app or BT website

chamber_boy — Tue, 21 May 2024 13:14:25 GMT

Like others I'm having the same issue in that it doesn't show the mobile usage on the first/home screen but you can get at it from the Usage tab.

It also keeps logging me out and requires me to re-enter my details.

Really poor showing from BT.

Also my BT account wasn't recognising my password last night.

I knew it was right as I used it less than an hour before hand.

So I had to change it via the Account login link on the main BT site.

It also changed the password associated with the respective BT email account as well, despite me previously going through the process to decouple the BT account/Email passwords.

So I thought I would change the email password through the manage Email link via the account screen and it then changed both the account password and the associated email password again.

What is going on with BT and recent changes, do they not test them as clearly it is broken for some of us as I have seen others having the same issues.

This needs sorting or it won't be EE I'm moving to if that is what they are trying to get us to do with the regular issues we are all seeing.

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

mrcyncoed — Fri, 24 May 2024 17:40:08 GMT

For the last 7 days my BT mobile app won't show my mobile usage. App just states 'Can't display your usage at the moment - please try later' Then shows a 'Retry' button. Still nothing.

Earlier logs show this was happening in April - what is the problem and why hasn't it been fixed for over a month !

Regards mrcyncoed

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

pfowler — Sun, 26 May 2024 09:57:06 GMT

Hi, I'm having the same problem. I really need to check the data usage on my mobile phone whilst roaming in France.

Can you help?

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

NeilO — Sun, 26 May 2024 10:23:23 GMT

Hi Everyone,

I'm sorry you are experiencing problems seeing your usage at the moment, this is a known problem that's being worked on. I'm sorry for any inconvenience caused.

@mrcyncoed I've moved your post to this thread as the one you posted on was from April 2023 and not related to this issue.

Thanks

Neil

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

pfowler — Sun, 26 May 2024 13:40:30 GMT

So I'm assuming that BT will waiver charges for going over your data limit?

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

NeilO — Sun, 26 May 2024 14:56:37 GMT

@pfowler No, you will still get text alerts when you are nearing then again when you have reached your spend cap and data roaming limits.

I would recommend changing the spend cap to zero if you don't want to incur any unexpected charges.

Thanks

Neil

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

mrcyncoed — Sun, 26 May 2024 15:05:21 GMT

Thanks Neil0.

Glad this is a known problem and being worked-on. The reason this was posted against the earlier

log is that there were similar problems relating to BT App and usage data back in 2023 and may be earlier

so perhaps an intermittent fault. I've tried to compare version numbers of the App to see if this

is update-related but not had much luck.

TVM Marc

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

Lium — Tue, 28 May 2024 08:48:27 GMT

Thank you for the update.

is there date when it will be resolved please

Re: Cannot see usage for current period for landline or mobile (on BT.com or in My BT app)

orozz — Tue, 28 May 2024 10:42:11 GMT

Getting on for 2 weeks now.

The same issue is preventing the landline usage from showing properly also.