https://community.bt.com/t5/BT-Mobile/BT-EE-SIM-only-not-taking-calls-straight-to-voicemail-after-long/m-p/2389963#M24413 <P>Hi,</P><P>We have a Family SIM and whilst 2 of them are working fine, one isn't and is going straight to voicemail when called, after a long silent pause, no ringing can be heard. A text is then received to say you have missed a call. Call can also randomly fail. Doesnt matter whether shes on wifi or 4G.</P><P>I cant find a way of reporting this fault as I'm unsure if this sits with BT or EE? I cant find an account number but can see we are paying the bill.&nbsp; I need to sort the problem urgently</P><P>can anyone on here help?</P><P>thanks</P><P>Jo</P> Wed, 19 Jun 2024 16:45:26 GMT JoL 2024-06-19T16:45:26Z https://community.bt.com/t5/BT-Mobile/BT-EE-SIM-only-not-taking-calls-straight-to-voicemail-after-long/m-p/2389963#M24413 <P>Hi,</P><P>We have a Family SIM and whilst 2 of them are working fine, one isn't and is going straight to voicemail when called, after a long silent pause, no ringing can be heard. A text is then received to say you have missed a call. Call can also randomly fail. Doesnt matter whether shes on wifi or 4G.</P><P>I cant find a way of reporting this fault as I'm unsure if this sits with BT or EE? I cant find an account number but can see we are paying the bill.&nbsp; I need to sort the problem urgently</P><P>can anyone on here help?</P><P>thanks</P><P>Jo</P> Wed, 19 Jun 2024 16:45:26 GMT https://community.bt.com/t5/BT-Mobile/BT-EE-SIM-only-not-taking-calls-straight-to-voicemail-after-long/m-p/2389963#M24413 JoL 2024-06-19T16:45:26Z