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Tracking complaint

piglet22 — Thu, 27 Jun 2024 10:10:54 GMT

It gets worse.

I have a complaint registered with BT about the inability to see mobile data usage details on the phone app

As it's been a while now, I thought I might check progress.

I have a complaints reference number.

In Chrome, https://my.bt.com/s/apps/appscomplaints/index.html#/complaints does not work

In Edge it comes up with Error network issue.

In Edge, using the following link comes up with network issue

https://www.bt.com/help/contact-bt/complaints/get-updates-on-an-existing-complaint

How the hell do you track a complaint??

Re: Tracking complaint

naylor2006 — Thu, 27 Jun 2024 12:33:08 GMT

Give them a call or email:

Our complaints code of practice (bt.com)

Re: Tracking complaint

piglet22 — Fri, 28 Jun 2024 11:05:13 GMT

Hi naylor

Thanks for that.

I still haven't heard from. It would be nice if they updated you now and again.

Re: Tracking complaint

naylor2006 — Fri, 28 Jun 2024 11:30:29 GMT

Email response can take some time.

But if you call up it’s a bit quicker. But yeah there is often a few days wait between updates.

Re: Tracking complaint

piglet22 — Fri, 28 Jun 2024 11:45:35 GMT

Nine days and counting for the complaint and weeks at least with the original problem.

Not optimistic.

Re: Tracking complaint

naylor2006 — Fri, 28 Jun 2024 11:48:13 GMT

With respect my friend the complaint isn’t the worst one I’ve ever seen. It’s probably not as prioritised as and all out outage somewhere.

That said, have you called and spoken to anyone at Customer Resolutions?