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New mobile contract

daviehop — Tue, 20 Aug 2024 16:02:25 GMT

I negotiated a new mobile contract yesterday 19/824, looking at my confirmation emails the contract doesn't activate for about a month 18/9/24 why does it take a month ? I recently renewed my bt broadband account and this was activated the next day, why does it take a month for the mobile contract.

Re: New mobile contract

Rach_H — Wed, 21 Aug 2024 09:37:53 GMT

Hi @daviehop,

We want to get your new mobile plan set up as swiftly as possible.

Are you moving to a new phone plan, or a SIM only plan?

Rach

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 11:44:07 GMT

Sim only thanks

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 11:51:40 GMT

I have tnt sports app included in my present contract, got it free years ago for having bt broadband or mobile, i dont know if it is with my bt broadband or bt mobile contract, i renewed my broadband the other week, the bt rep assured my it would still be available in my new contract, but no mention of it in any emails.

Re: New mobile contract

Rach_H — Wed, 21 Aug 2024 11:53:24 GMT

Thanks for letting me know @daviehop.

Do you know if your new plan will be staying with BT or moving to EE?

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 12:03:05 GMT

Still with bt for broadband and mobile

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 12:39:24 GMT

Any updates Rach_H ?

Re: New mobile contract

Rach_H — Wed, 21 Aug 2024 13:22:47 GMT

Thanks @daviehop.

It sounds a bit like if you were moving then the contract would go live when the SIM was activated, or in a month, but I'm not sure if this would still be the case if you are staying with BT.

I'd recommend reaching out to the team, and they will be able to shed some light on what is happening.

Rach

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 14:07:43 GMT

Not really understanding your reply, i thought you were part of the bt team, can this information not be forwarded to the team i am finding this all very confusing, i am 69 and just get by with all this tech stuff,

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 14:10:37 GMT

There was no mention of me moving with the discussion with the rep Connor at the bt retentions team. I have been with bt about 45 years.

Re: New mobile contract

Rach_H — Wed, 21 Aug 2024 14:46:46 GMT

I understand @daviehop. Most customers are being moved from BT plans to EE plans at the point of upgrade, as they are part of the same company.

I'd recommend giving the team a call, so they can see what is happening with your plan, and why this isn't due to happen for a month.

Rach

Re: New mobile contract

daviehop — Wed, 21 Aug 2024 15:06:40 GMT

Ok, thanks for your help, if only it was that easy to give them a call, not very impressed with bt customer service, has drastically went downhill over the years. Thought i would have had some answers regarding the month wait, now it will be another higher monthly payment to bt, at the old contract rates.