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Bt Voicemail

malcomsond — Thu, 05 Sep 2024 18:28:16 GMT

Voicemail switched off (15710) but regularly get "New Voicemail" notification (numerous each day). No messages, and cannot clear the notification. This problem started recently. Any Advice / suggestions ?

Re: Bt Voicemail

Peter_W — Fri, 06 Sep 2024 10:55:49 GMT

Good morning @malcomsond.

Welcome to the BT Community forums!

Have you tried a test call to make sure that it's still not diverting?

Also have you got any messages saved at the moment?

Peter

Re: Bt Voicemail

malcomsond — Fri, 06 Sep 2024 13:17:27 GMT

Thank you for responding

When I ring from the landline, it rings for a while then says "Currently unavailable". It does not generate a "New Voicemail" notification (it does give a "missed call" notification).

"New Voicemail" message appears regularly (for instance yesterday at 13.55, 14.01, and 14.25) There was one I saw this morning (10.00 am ish) timed at a minute past midnight this morning and the latest today (noted at 14.00 ish) is 13.34. I have not monitored between those times, I suspect there are many more.

When I go on it says "No new messages".

On the evidence before me I believe the "New Voicemail" notifications are NOT related to incoming calls / missed calls. I get very few incoming calls. Indeed the mobile 'phone has little activity compared to most users (typically less than 1,000mA a day - 15% to 20% of my 5,000 mA battery)

I am also begining to think that the begining of the rogue "new Voicemail" notifications, is coincident with an increase in battery use - not sure if that is a clue ?

David

Re: Bt Voicemail

Peter_W — Fri, 06 Sep 2024 13:26:25 GMT

Thanks for explaining all of that for me @malcomsond.

It is possible for the icon to get stuck sometimes, and our technical team can take a look into getting this cleared at our end.

Please give them a shout, and I'm confident you can get this sorted.

Peter

Re: Bt Voicemail

malcomsond — Fri, 06 Sep 2024 15:04:17 GMT

Thank you

Re: Bt Voicemail

Peter_W — Fri, 06 Sep 2024 15:09:45 GMT

Thanks @malcomsond

Let us know how you get on 😊

Peter