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BT mobile Network not connected in Rome like home country

pratibha_kshah — Wed, 04 Sep 2024 02:57:57 GMT

I'm in Greece just now and my BT Mobile network won't connect. Have checked Roaming is set to On on my device, restarted the phone as well.

I had the same problem a few months ago when I was in Switzerland.

I can get data through WiFi but unable to receive normal calls and SMS due to no mobile network for my phone number.

Any help appreciated.

Re: BT mobile Network not connected in Rome like home country

NigelB72 — Wed, 04 Sep 2024 06:56:36 GMT

You need to enable roaming on your account via MyBT and set a minimum extra spend, £10 normally covers it.

Re: BT mobile Network not connected in Rome like home country

pratibha_kshah — Sun, 08 Sep 2024 03:37:47 GMT

Thanks. Tried to check mybt settings at www.bt.com/mymobile as this is the link shared on most help and support pages. But that takes me to a 500 error page.

Any particular place in MyBt app where I can enable roaming a I can't find the setting ?

Re: BT mobile Network not connected in Rome like home country

imjolly — Sun, 08 Sep 2024 09:19:17 GMT

should login to MYBT then select my products then mobile and you should be able to check/make changes there