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Change to a family Sim Plan

sekn210 — Tue, 01 Oct 2024 20:42:12 GMT

Hi i currently have one of the old Sim Only Family plans with 4 sims attached - does anyone know if i am able to remove 1 of the sims - leaving 3 plans together without having to change all of them to the new EE mobile contract please?

Re: Change to a family Sim Plan

Chris__S — Wed, 02 Oct 2024 08:56:43 GMT

Hi @sekn210 It's great to hear you have so many lines with us.

If you'd like to remove a line, you'd just need to have a chat with our disconnections team, who you can speak to by dialling 150 from an EE phone, then select options 1, 4 then 2.

if you remove a line from a family account, it may affect the price of your other lines.

Chris S

Re: Change to a family Sim Plan

sekn210 — Wed, 02 Oct 2024 16:51:10 GMT

thanks for the reply Chris - i think the issue is that currently all my plans are on the old BT mobile... is this still applicable please?

Re: Change to a family Sim Plan

Anonymous — Wed, 02 Oct 2024 17:37:11 GMT

Try texting "PAC" to 65075. That will give you a code to move the number to another provider. But it should also generate a text/email from BT with the implications of that. That might give you idea without sticking your head into the Lions Den of "Everyone must move to EE".