This topic

Anybody else with mobile data issues this morning?

cmonkey — Wed, 20 Nov 2024 09:05:50 GMT

Hi - does anyone else have mobile data issues today? Text and call works but no data, occasionally flashes of E but that is good as it gets. I have been at home / train / office today so all locations. Have done the usual switching on/off, SIM card and network reset fix attempts. Thank you.

Re: Anybody else with mobile data issues this morning?

glennbentley — Wed, 20 Nov 2024 09:20:38 GMT

Yes, no data here in Ballymoney, NI

Re: Anybody else with mobile data issues this morning?

nickbranch — Wed, 20 Nov 2024 09:26:08 GMT

Yes .. since 6 this morning no data available. It came back breifly for 1-2 seconds and now disappeared. No status issues on the website and no information. I'm a BT customer not EE. Tried everything as you have above

Location London

Re: Anybody else with mobile data issues this morning?

glennbentley — Wed, 20 Nov 2024 09:27:16 GMT

@nickbranch BT uses the EE network. 🙂

Re: Anybody else with mobile data issues this morning?

orozz — Wed, 20 Nov 2024 09:35:02 GMT

Yes, same symptoms on 2 BT Mobiles in Lincolnshire.

My EE sim is fine so must be a specific BT Mobile issue.

Perhaps they are trying another tack in getting us to switch to EE /s

Re: Anybody else with mobile data issues this morning?

nickbranch — Wed, 20 Nov 2024 09:36:41 GMT

Yes I'm aware
But refusing to switch over as I lose data roaming

Re: Anybody else with mobile data issues this morning?

GSinge65 — Wed, 20 Nov 2024 10:04:53 GMT

Nothing in Edinburgh today- wait time on BT help a very helpful 1hr15mins . No recognition of the issue which is pretty poor

Re: Anybody else with mobile data issues this morning?

gjforumsbeetee — Wed, 20 Nov 2024 10:23:34 GMT

Just made a similar post, glad it's not just me. We love the 1 hour 15 minute wait time! No data since this morning, South Yorkshire. Showing full connection bars though despite apps and browsers not connecting. Tried everything I know of to fix it, has to be external... Hoping it's resolved soon!

Edited to update: BT has no outages reported, but EE does on downdetector. If we're sharing networks, could be related?

Re: Anybody else with mobile data issues this morning?

Graham71 — Wed, 20 Nov 2024 10:42:36 GMT

Mine went down at 6.30am this morning. Rang BT and it was a 1 hour 15minute wait. Just called again and they say ring back tomorrow as they won't be answering any calls today- or words to that effect. What wonderful customer service

Re: Anybody else with mobile data issues this morning?

Ruralgirl — Wed, 20 Nov 2024 10:44:40 GMT

Yep as is all of the family at schools/work across 3 counties. E message or full bars but with no service......... started to glitch last night (complaining teenagers alerted me)

Re: Anybody else with mobile data issues this morning?

gjforumsbeetee — Wed, 20 Nov 2024 10:51:25 GMT

Mad! Just tried myself, and yep- they're not accepting support calls... as well as not acknowledging the issue at all, really not top notch.

Re: Anybody else with mobile data issues this morning?

cmonkey — Wed, 20 Nov 2024 10:51:41 GMT

Thanks for the confirmations. At least we know it is a wider problem. I hope someone from BT can post a reply on this thread with an update and solution soon.

Re: Anybody else with mobile data issues this morning?

Anonymous — Wed, 20 Nov 2024 11:34:47 GMT

IIRC, the last time this happened there was little response or acknowledgement from BT, it just started working again. But I think that needed a phone reboot/airplane toggle.

https://community.bt.com/t5/BT-Mobile/Anyone-else-lost-mobile-data-access-this-morning/td-p/2349822

Re: Anybody else with mobile data issues this morning?

ArtOsi — Wed, 20 Nov 2024 11:53:29 GMT

Been having the same issue all morning

But it appears that it is now back to normal for me.

Started working about 10 mins ago. Hopefully stays that way!

Re: Anybody else with mobile data issues this morning?

Nickyjt1973 — Wed, 20 Nov 2024 13:06:01 GMT

Yes, we have 4 phones on family mobile with BT and none can access data today since this morning. Can't see any notifications or acknowledgements from BT of a problem. Have seen that wait times are lengthy and that in fact they aren't taking calls at all. Disgraceful treatment of customers.

Re: Anybody else with mobile data issues this morning?

nickbranch — Wed, 20 Nov 2024 13:10:10 GMT

This is shocking. I've searched the Internet and no mention of outage anywhere at all

Re: Anybody else with mobile data issues this morning?

dooleydo — Wed, 20 Nov 2024 13:38:59 GMT

Same problem here in Norwich. Affecting all 4 of our family SIMs. Like others I've not moved to EE due to no EU roaming, which we use many times a year. May start to look elsewhere!

Re: Anybody else with mobile data issues this morning?

Sarahc45 — Wed, 20 Nov 2024 13:54:30 GMT

Yes I have had the issue all day in stockport

Re: Anybody else with mobile data issues this morning?

Jonny99 — Wed, 20 Nov 2024 14:00:04 GMT

Same issue in London SE23 - briefly came back on a few minutes ago, but gone again.

Re: Anybody else with mobile data issues this morning?

gjforumsbeetee — Wed, 20 Nov 2024 14:06:31 GMT

Same, had it back just enough to send a few messages in WhatsApp or receive, but nothing else (email/browser/other message app) works yet and it seems to be coming/going.