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Paid bill no mobile data access

Tomkk311 — Tue, 28 Jan 2025 17:32:07 GMT

I have paid my late fee but no mobile data access

Re: Paid bill no mobile data access

Alex_H — Wed, 29 Jan 2025 08:21:54 GMT

Hi @Tomkk311,

Welcome to the EE Community

Is it only your mobile data that is restricted after paying your bill, or are calls and texts also not working?

If there has been a restriction due to an overdue bill, it can take up to 24 hours to fully restore, but make sure you have restarted your phone as well, if you have not already done so after paying.

Alex

Re: Paid bill no mobile data access

Tomkk311 — Wed, 29 Jan 2025 16:35:51 GMT

No mobile data. No internet, phone calls or texts are working. I have restarted my phone multiple times

Re: Paid bill no mobile data access

Christopher_G — Wed, 29 Jan 2025 18:36:05 GMT

Hi @Tomkk311

Did you pay the full outstanding balance? How did you make the payment?

Chris

Re: Paid bill no mobile data access

Tomkk311 — Wed, 29 Jan 2025 18:42:33 GMT

I have payed everything. On the My BT app it says I have nothing to pay.

Re: Paid bill no mobile data access

Christopher_G — Wed, 29 Jan 2025 18:47:14 GMT

OK, thanks @Tomkk311

Since it's been over 24 hours, I recommend speaking with our Customer Care team so they can check your account and manually lift any restrictions for you.

Chris