This topic

Mobile

whiterabbit1 — Sat, 08 Feb 2025 19:21:57 GMT

I have run out of data.

I am having trouble buying a add on.

The order will not go through

Rach_H — Sun, 09 Feb 2025 13:02:26 GMT

Welcome to the Community!

Are you a Pay Monthly or a Pay As You Go customer?

Rach

whiterabbit1 — Sun, 09 Feb 2025 15:28:09 GMT

Thank you for replying to me

I am a paymonthly customer.

Liz Roberts

Rach_H — Sun, 09 Feb 2025 15:31:09 GMT

You will need to try and get online when you aren't connected to WiFi, and then you'll be prompted to buy an add on.

If this payment doesn't go through then you'll need to give our team a call, and they can add this for you.

The payment will then be added to your next bill.

Rach

whiterabbit1 — Sun, 09 Feb 2025 15:39:59 GMT

Thank you