This topic

EE Voicemail

Old_Joe — Sat, 22 Feb 2025 18:53:33 GMT

Hi Guys,

Can someone explain why I am suddenly receiving EE Voicemail alerts when I am a BT Family Sim customer and have never been an EE customer?

Interestingly none of the other users in my FSim plan are receiving the alerts.

Thanks

Re: EE Voicemail

Lesley_W — Sun, 23 Feb 2025 08:57:49 GMT

Hi @Old_Joe

Welcome to our community.

Do these seem to be genuine, as in you actually do have a voicemail that it's alerting you to?

Lesley

Re: EE Voicemail

Old_Joe — Sun, 23 Feb 2025 09:52:37 GMT

Hi Lesley,

Yes genuine VM telling me about an expected delivery time.

Original alert reads "You have a new message - call +44 7953 223571"

That I believe is the EE Voicemail number.

As a BT customer was just wondering if I have already been switched to EE.

If I haven't, then there is an issue as another post mentions "Spurious Voicemail " and is similar to my issue. In that post the client has been asked to call EE to resolve as they switched from EE to BT.

Re: EE Voicemail

Lesley_W — Sun, 23 Feb 2025 10:10:18 GMT

Thanks for confirming that @Old_Joe

You wouldn't have been switched without knowing, plus you would have been sent a new SIM. However, BT does use the EE network so I wouldn't be too concerned but I would definitely give our team a call to double check this.

Lesley

Re: EE Voicemail

Old_Joe — Sun, 23 Feb 2025 11:29:13 GMT

Hi Lesley,

Thanks for the quick response. I'll put a call in to the helpdesk.

I'll be interested to see how EE intend to handle FSim customers.

Thanks

Re: EE Voicemail

Lesley_W — Sun, 23 Feb 2025 12:02:10 GMT

Good luck @Old_Joe

Let me know how you get on.

Lesley

Re: EE Voicemail

truCido — Tue, 25 Feb 2025 16:54:00 GMT

+447953223571 is the BT Voicemail number. The alert you're receiving however is as a result of BT Mobile Voicemail moving over to the EE Voicemail system, in October/November and it that sends this type of notification. The way it pops up will differ between different phones.

The EE Voicemail number is +447953222222