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Trying to cancel bt mobile

lexielilly26 — Mon, 03 Mar 2025 13:33:38 GMT

What a nightmare tried ringing three times each time on hold for 20 minutes then trying to explain I want to end the contract and the phone going dead how can this be done please help

Re: Trying to cancel bt mobile

imjolly — Mon, 03 Mar 2025 13:35:33 GMT

to cancel you need to phone CS 03301234150 you cannot cancel online

Re: Trying to cancel bt mobile

lexielilly26 — Mon, 03 Mar 2025 13:41:12 GMT

I have rung that number 3 times and each time get nowhere always on hold for twenty minutes then get through for it to go off

Re: Trying to cancel bt mobile

imjolly — Mon, 03 Mar 2025 13:52:07 GMT

sorry but you just need to persevere with CS maybe try different time

are you moving to a new mobile provider?

Re: Trying to cancel bt mobile

lexielilly26 — Mon, 03 Mar 2025 13:53:59 GMT

No I am out of contract and just want to leave I have tried calling on three different occasions and the same thing happens even different days and times

Re: Trying to cancel bt mobile

Leanne_T — Mon, 03 Mar 2025 17:00:54 GMT

Hi there @lexielilly26

Thanks for coming to the community.

If you have a BT mobile could you try calling 150, does the same happen?

To cancel the contract you would need to speak to our mobile care guides who will be happy to help you.

Leanne.

Re: Trying to cancel bt mobile

lexielilly26 — Mon, 03 Mar 2025 17:14:20 GMT

I have tried calling three times don’t seem to get anywhere so frustrating

Re: Trying to cancel bt mobile

Leanne_T — Mon, 03 Mar 2025 17:16:30 GMT

I understand @lexielilly26 and I am sorry we've no account access on the community to help get the contract cancelled please try us again using another device if possible to see if you the same happens.

Leanne.

Re: Trying to cancel bt mobile

lexielilly26 — Mon, 03 Mar 2025 17:18:48 GMT

Thankyou is there a direct number

Re: Trying to cancel bt mobile

Leanne_T — Mon, 03 Mar 2025 17:32:51 GMT

No problem @lexielilly26

All contact information can be found on the Contact BT page if using another phone or a BT Mobile 🙂

Leanne.