https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426763#M25049 <P>The forum mods no longer have account access so you probably need to go back to CS to get the change to 5g</P> Tue, 04 Mar 2025 19:23:18 GMT imjolly 2025-03-04T19:23:18Z https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426753#M25048 <P>I finally managed to regrade my out-of-contract BT Mobile family package to a new BT Mobile contract—after four failed attempts with four different BT advisors, all of whom tried to migrate me to EE.</P><P>Long story short, the fifth advisor I spoke to successfully reconnected me to another BT Mobile plan. I switched from the "<STRONG>BT Mobile Family 30GB 5G Plan</STRONG>" to the "<STRONG>BT Mobile 12GB 5G Plan</STRONG>."</P><P>Everything went through smoothly, and the new contract switched over within a few hours. However, I’ve now noticed that I’m only receiving a <STRONG>4G</STRONG> signal—no <STRONG>5G</STRONG>—even though the advisor assured me it was a like-for-like plan, just with a lower data allowance (from 30GB to 12GB), which I was fine with.</P><P>I have <STRONG>two Family SIMs</STRONG> in my BT Mobile package, and neither of them is showing a 5G signal. I called BT again, and after another 50 minutes wasted—40 of which were spent on hold—the advisor told me I shouldn’t even be on a BT Mobile contract anymore. He seemed confused by it himself.</P><P>He explained that because BT Mobile is now running on EE’s technical systems rather than BT’s, he couldn’t advise me on why both my SIM cards are failing to get a 5G signal. Instead, he suggested sending me two new SIM cards, once again trying to migrate me to EE.</P><P>If any BT Moderators are reading this, could you please look into it this and help me solve this issue? <STRONG>I’m now recontracted for another 12 months on the "BT Mobile 12GB 5G Plan," which I am more than happy with</STRONG>—but I don’t understand why I’m not getting a 5G signal and am stuck on 4G instead.</P><P>Best Sheu Ho</P> Tue, 04 Mar 2025 17:58:16 GMT https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426753#M25048 sheuho 2025-03-04T17:58:16Z https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426763#M25049 <P>The forum mods no longer have account access so you probably need to go back to CS to get the change to 5g</P> Tue, 04 Mar 2025 19:23:18 GMT https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426763#M25049 imjolly 2025-03-04T19:23:18Z https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426770#M25050 ok many thanks for letting me know. Tue, 04 Mar 2025 20:44:20 GMT https://community.bt.com/t5/BT-Mobile/Any-BT-Moderators-able-to-help-Regraded-to-BT-Mobile-12GB-5G/m-p/2426770#M25050 sheuho 2025-03-04T20:44:20Z