Halo double data not showing on account

roguck — Sat, 24 May 2025 11:50:09 GMT

I was checking the mobile accounts usage on my account and noticed that the double data that should be available on both BT mobile accounts is no longer indicated.

There appears to have been a change going from last months bill to this month.

Is this a known issue ?

Any advice for correcting but I phone BT.

Thanks

Re: Halo double data not showing on account

imjolly — Sat, 24 May 2025 12:42:22 GMT

try contacting billing using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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Halo double data not showing on account

Re: Halo double data not showing on account