This topic

Mobile rip off

Malk1 — Tue, 17 Jun 2025 15:53:04 GMT

On holiday in Sheringham BT mobile have put me on maritime network which is classed as roaming costs a fortune.

Rang the helpline they thought I was on a cruise no help at all wanted to send EE Sims. Will have a huge bill this month

Re: Mobile rip off

NigelB72 — Tue, 17 Jun 2025 17:35:33 GMT

Turn off mobile roaming because you've connected to a passing ship from the sounds of it ..

Re: Mobile rip off

Malk1 — Tue, 17 Jun 2025 18:27:54 GMT

No it's on all the time turned off roaming now but still charged £40 for 1 evening never even thought about it in Sheringham come every year never happened before we are a bit closer to the sea now

Re: Mobile rip off

NigelB72 — Tue, 17 Jun 2025 18:32:32 GMT

@Malk1 if it held it's connection, it's probably a ship or yacht at anchor somewhere just off the coast...

Re: Mobile rip off

Malk1 — Tue, 17 Jun 2025 18:35:25 GMT

I see no ships only windmills

Re: Mobile rip off

VeteranISPUser — Tue, 17 Jun 2025 18:47:21 GMT

They don’t have to be in sight, while in Dover I kept connecting to France.

Re: Mobile rip off

NigelB72 — Tue, 17 Jun 2025 19:13:58 GMT

@Malk1 they don't need to be in sight. Weather/atmospheric conditions can cause radio signals to travel further than usual... You'll also have no buildings in between causing obstacles and obstructions..

Re: Mobile rip off

imjolly — Tue, 17 Jun 2025 19:21:32 GMT

Did you not get notification on mobile at outset advising the network your phone was connected to just like you get when you go abroad?

Re: Mobile rip off

Malk1 — Tue, 17 Jun 2025 19:24:22 GMT

It said you are on maritime didn't understand it at first thought it was a mistake never heard of maritime network before

Re: Mobile rip off

imjolly — Tue, 17 Jun 2025 20:16:33 GMT

So there is no rip off by BT just you didn't understand when your mobile advised you it was connecting to maritime and the higher call costs associated with connecting to maritime

Re: Mobile rip off

Malk1 — Tue, 17 Jun 2025 20:33:04 GMT

Well I would have thought the help desk would have been a bit more knowledgeable they thought I was on a ship and couldn't explain it, just wanted to put me on EE at twice the price said well you won't pay roaming on holiday in Sheringham next year, and put me on EE internet for twice the price.

So I will just change provider when I get home for half the price.

Re: Mobile rip off

Malk1 — Wed, 18 Jun 2025 11:50:37 GMT

Forgot to mention have a friend with us on Vodafone no problems

Re: Mobile rip off

orozz — Fri, 20 Jun 2025 20:21:13 GMT

I was in Sheringham the other week, EE worked fine at the steam railway, Beeston Bump, Beeston Common, Costa, Tesco. The only place that might lose signal is right on the seafront.

An anomaly I would say.

Re: Mobile rip off

Malk1 — Fri, 20 Jun 2025 20:25:42 GMT

BT have sorted now returned the chargers they didn't understand how it happened