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Transferring Mobile number

barumboy — Fri, 18 Jul 2025 10:53:31 GMT

URGENT HELP NEEDED PLEASE. I have just installed my new EE sim and want to keep my old mobile number (from BT).

I had a text message for EE asking if I wanted to transfer to old number. I gave them my PAC CODE from BT and enterered my old number that I want???? - Never done this before so totality confused - should I have given them the new EE number ???.
Tried to phone EE on 150 but cannot talk to an human and non of the options covered this.

Re: Transferring Mobile number

Anonymous — Fri, 18 Jul 2025 12:18:24 GMT

https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee#article-heading-1

Re: Transferring Mobile number

barumboy — Fri, 18 Jul 2025 13:12:44 GMT

Thank you, yes I have already read that, its just the terminology I was trying to get my head around when EE asked in a text "enter the number you want to transfer from" does this mean my old I number that I want to keep?
I was talking to a BT guy yesterday who said I would have to give them the PAC CODE and my phone number on the new Sim. which seems to contradict what I gave. EE this morning.
Thing is I have been with BT for as long as I can remember and never had to do this before - its only to do with being transfer from BT to EE for the Mobile.

Re: Transferring Mobile number

Anonymous — Fri, 18 Jul 2025 14:33:21 GMT

@barumboywrote:
when EE asked in a text "enter the number you want to transfer from" does this mean my old I number that I want to keep?

Yes, so the transfer should happen some time Monday.

Re: Transferring Mobile number

barumboy — Fri, 18 Jul 2025 14:37:47 GMT

Thank you.