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Does 1471 work with BT Mobile?

davet99 — Sun, 24 Aug 2025 20:43:08 GMT

A simple question, but haven’t found any answer yet. When I call 1471 from BT Mobile I just get the repeated message “sorry, the system’s busy, please try again later”.

Re: Does 1471 work with BT Mobile?

gg30340 — Sun, 24 Aug 2025 21:44:05 GMT

1471 does not work on mobile phones it is for landlines.

Re: Does 1471 work with BT Mobile?

davet99 — Sun, 24 Aug 2025 22:37:21 GMT

Ok, thanks for the speedy response!

Re: Does 1471 work with BT Mobile?

Chris__S — Mon, 25 Aug 2025 07:09:26 GMT

Hi @davet99

Just to add to @gg30340's comment, you can find more information on our 1471 service on our All about 1471 web page.

Chris S

Re: Does 1471 work with BT Mobile?

davet99 — Mon, 25 Aug 2025 08:04:54 GMT

Yes, thank you, I had read that article before posting - but that page does not anywhere state “service not available on BT mobile”. If it did, it would save any confusion.

Re: Does 1471 work with BT Mobile?

Chris__S — Mon, 25 Aug 2025 09:04:20 GMT

Thank you for your feedback @davet99

Information on our 1471 service is only available when following Help and support - Landline and Digital Voice - All about BT 1471.

The reason for this is that when using your mobile, you can check call logs to see which numbers or contacts have called you, rather than needing to use 1471.

Chris S

Re: Does 1471 work with BT Mobile?

davet99 — Mon, 25 Aug 2025 16:00:48 GMT

Yes I see the logic for that, normally yes I would just look at the call list, but I was trying to trace a No Caller ID nuisance call, so the caller’s number is not on my phone.

I appreciate your assistance, but be aware that the link you shared with me to the 1471 help page, displayed on a mobile, doesn’t show the help breadcrumbs so is not obvious the contents don’t apply to BT mobile.

Additionally, calling 1471 from a mobile and getting a message to “try again later” is really unhelpful - unless this is a secret BT code phrase for “forget it, that doesn’t work” lolz!