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Contacting BT from abroad with no mobile service

CMW192422 — Thu, 28 Aug 2025 20:50:35 GMT

Does anyone know how I can contact BT from France to find out why I’m not connected to any mobile network here? I have wifi but can’t call any BT numbers using that. Also can’t login to My BT because I’m not receiving the passcode even by email. Is there an online chat I can use to contact them? Thanks

Re: Contacting BT from abroad with no mobile service

Crimliar — Thu, 28 Aug 2025 21:32:22 GMT

Based on: Contacting BT from abroad | BT Help

I believe the number is: +44 150 174 7714

Re: Contacting BT from abroad with no mobile service

gg30340 — Thu, 28 Aug 2025 21:59:20 GMT

If you look at the foot of this page there is a "Contact BT" link.

Fix mobile | BT Help

See this link

Using BT Mobile abroad | BT Help

You should also set a spend limit even if it is only £5.

See link

How can I manage my BT Mobile spend? | BT Help

Re: Contacting BT from abroad with no mobile service

CMW192422 — Fri, 29 Aug 2025 06:11:40 GMT

Thanks but the contact is just a phone number which I can’t use as I have no phone connection! It doesn’t work over wifi. I need a way to send a message but there’s no obvious way to do this.

Re: Contacting BT from abroad with no mobile service

gg30340 — Fri, 29 Aug 2025 06:19:10 GMT

Do you have the "Whats app" app on your phone? If you do you can use its phone function if you are connected to wifi.

Re: Contacting BT from abroad with no mobile service

CMW192422 — Fri, 29 Aug 2025 07:39:23 GMT

Yes I do. Thank you I’ll try that.