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Transfer BT Mobile to my other BT account

Locutus62 — Sun, 21 Sep 2025 11:49:57 GMT

I have two BT broadband Halo accounts for two properties. One account has 2 BT Mobile sims associated with it. I have recently changed my broadband on that account to another provider who supplies FTTP to my remote area so the only product on that account is now BT Mobile. I’d like to transfer my BT Mobile to the second account so that I can close the other one. Is this possible and how do I achieve it?. Many thanks in anticipation.

Re: Transfer BT Mobile to my other BT account

Ali_A — Mon, 22 Sep 2025 14:47:12 GMT

Hi @Locutus62

You'll need to call Customer Service team, where a guide will be able to remove the mobiles from it's current BT ID, which will allow it to be attached to the remaining BTID.

Ali

Re: Transfer BT Mobile to my other BT account

Locutus62 — Mon, 22 Sep 2025 15:28:44 GMT

Many thanks for the quick response.