This topic

Cancel mobile

Arryz — Wed, 07 Jan 2026 23:55:40 GMT

How do you cancel mobile , don’t want number or move it just need to cancel it , says manage your service but doesn’t tell you how to stop it or cancel it , just goes around in circles .

Re: Cancel mobile

gg30340 — Thu, 08 Jan 2026 00:30:26 GMT

You will need to call BT 0330.1234.150

Re: Cancel mobile

Arryz — Thu, 08 Jan 2026 00:34:32 GMT

Thanks , not sure why you’d have to call someone it is 2026 🤷‍♂️

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 06:50:18 GMT

@Arryz

It’s about making your life as difficult as possible. They don’t want you to be able to cancel all by yourself, they want you to call them so they can attempt to convince you to stay. That’s the whole reason retention departments exist.

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 11:34:37 GMT

You're right it is 2026 and you don't need to phone anyone.

Text PAC to 65075

Or alternatively if you don't want to retain thr number

Text INFO to 85075 from your current number.

Re: Cancel mobile

gg30340 — Thu, 08 Jan 2026 12:08:23 GMT

@Kodikid

Read what the OP has said. He does not want to keep the mobile number or move to a new provider so how will getting a PAC cancel the account as he will not be using it?

Texting the Info number only tells them if they are in contract and how much the fee would be if they cancel while in contract. It does not cancel the account.

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 12:08:29 GMT

@Arryz

I’ d suggest reading this:

https://www.bt.com/help/mobile/manage-service/how-do-i-leave-bt-mobile-

Re: Cancel mobile

Arryz — Thu, 08 Jan 2026 12:35:09 GMT

That tells you nothing ! Still doesn’t tell you how ?

Re: Cancel mobile

Arryz — Thu, 08 Jan 2026 12:38:43 GMT

But pointless if your not keeping number or mobile just want to stop it , not replacing it with anything.

Re: Cancel mobile

Arryz — Thu, 08 Jan 2026 12:40:21 GMT

Again why would I need a PAC , just want to stop it altogether, not replacing or getting anything new ,, so to try and convince me to have something I no longer need .

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 12:40:28 GMT

@Arryz

Effectively, what it means is, you have to give 30 days notice of cancellation to BT. You cannot do that without calling them as previously advised. It’s probably designed that way to make your life as difficult as possible so that they can try and retain you. Call them and tell them you want to cancel, no ifs no buts.

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 13:46:17 GMT

Ok I give you two options, one was PAC the other is STAC..this stands for

Srevice Termination Authorisation Code.

These systems were put in place to make switching and cancelling easier.

May I again suggest you at least try them

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 13:56:12 GMT

@Kodikid

With respect, you might be clutching straws suggesting the STAC option as I believe it can only be used when switching provider and you don’t want to keep your old number. I’m not so sure you can just request a STAC to terminate a contract completely.

If it were me, I’d probably just get a free SIM card and Port out the BT number to it thereby switching and closing the BT account. The old BT phone number then goes to a throwaway SIM that you either activate by putting a top up on it, or you do nothing with it and eventually it just expires.

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 15:15:29 GMT

My god Kimbo that's actually a really cunning plan...more cunning then a fox who's been appointed professor of cunning at Oxford University

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 15:25:01 GMT

@Kodikid

You're very nearly but not quite as sarcastic as me 😂

To be fair, I sim swap on mobiles frequently chasing really cheap monthly deals, so I get 10GB of data month with EU roaming and all that jazz for £1.30 a month for 6 months and then I just do it again. I probably never pay more than 20 quid a year to have a minium of 10gb a month because I'm so tight.

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 15:30:45 GMT

Sarcasm is the lowest form of wit, but the highest form of intelligence

Re: Cancel mobile

gg30340 — Thu, 08 Jan 2026 15:32:47 GMT

@Arryz

If you decide to call BT in order to cancel your mobile contract, you do not need to enter into any dialogue about being retained as a customer.

Just inform the Customer Service Rep that you are calling to terminate your mobile contract and that you do not want a PAC or STAC. and that you are giving them the obligatory 30 days notice starting on the date you call.

Other than possibly giving you information regarding any termination fees if you are still in contract or being billed for any usage during the thirty day period that should be all there is to the call.

If they do try to retain your business just tell them that you are not interested.

Re: Cancel mobile

Kimberlin — Thu, 08 Jan 2026 15:33:44 GMT

@Kodikid

Well I'm not entirely sure that applies to me, I'm as thick as two bags of flour with a breeze block stuffed in the middle.

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 15:37:19 GMT

What happened to two short planks

Re: Cancel mobile

Kodikid — Thu, 08 Jan 2026 16:07:09 GMT

If you do phone and speak to a representative make sure everything that's agreed/promised is confirmed in writing by email.

Sadly call centre staff say one thing and often do another