This topic

SIM not working

Carlj11 — Fri, 12 Dec 2025 00:02:41 GMT

My SIM1 stopped working. I have tried the solutions. Off/on, toggle airplane mode. I cannot make/receive calls

So I look at My BT to make contact only to find they offer phone numbers that I can't ring. No email help option that I can find through their clunky website.

The best I can do is order a new SIM and post on this page to say hey BT, please make email contact with me, your customer!

Re: SIM not working

imjolly — Fri, 12 Dec 2025 10:30:28 GMT

this is a customer help customer community forum as it says and you post does not go to BT you need to phone CS 03301234150 to contact BT

Re: SIM not working

Carlj11 — Fri, 12 Dec 2025 11:11:54 GMT

You need an email / chat box option. I cannot phone until I have access to another phone as my SIM is not working!

Re: SIM not working

chrisjp — Fri, 12 Dec 2025 19:33:47 GMT

"You need an email / chat box option"

As has been explained, you are not talking to BT - just to fellow customers, so they can't make this happen.
I do agree though that BT should enable customers to email them, but I'm afraid they prefer customers to call them so they can be upsold services by their on-commission agents.
There is (sometimes) a chat function and I have used it successfully to chivy up my migration to DV. But it appears to only show up randomly when accessing BT's website. I've no idea why this should be but, as you say, the website is clunky.

Re: SIM not working

saleeemrehan26 — Sun, 05 Apr 2026 16:45:20 GMT

SIM suddenly dying on you is brutal, especially when the only “support” route they push is a phone line you literally can’t call. You’ve already done the basic stuff (restarts, airplane toggle), so ordering a replacement SIM was pretty much the only move left if BT won’t give you a clear online contact path.

Re: SIM not working

Kimberlin — Sun, 05 Apr 2026 17:19:47 GMT

@saleeemrehan26 Just so you are aware, you’re responding to a post made three months ago so I would suggest its relevance is somewhat past its use by date.