This topic

Problems getting PACs for family mobile account

Snowman1950 — Sun, 17 May 2026 15:25:30 GMT

I can get a better data allocation for less money than I'm paying for my BT family mobile account. I therefore want to switch the 4 SIMs.

I firstly tried to text PAC but got a message back saying that because other mobiles were on that account I had go to bt.com/mymobile. I therefore did that and get a PIN sent to my phone but then an big red error message when I enter the PIN (and therefore no PAC). I then tried going through the process on one of the other family phones and get a screen asking me if I want PACs for all the phones, which I do. The result is the big red error message telling me there's been a problem.

Is this BT deliberately messing me about or is there some process that I'm missing? If so does anyone know what that process is?

Re: Problems getting PACs for family mobile account

Kimberlin — Mon, 18 May 2026 08:56:58 GMT

As you've asked the question and no one has bothered to reply with an answer (I don't know the answer myself), I'd suggest you call BT Mobile and speak with them directly. That way, you can if you need to, cancel the family mobile account and go elsewhere.

Clearly there is a different process in place regarding PAC when it comes to the type of mobile package you have with BT because ordinarily requesting a PAC is a simple process.

Re: Problems getting PACs for family mobile account

imjolly — Mon, 18 May 2026 09:29:58 GMT

@Snowman1950

according to ISPreview today BT Mobile are due to launch sim only packages on wednesday 20/5 so maybe see if new packages any good before moving?