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Upgrade Mobile Plan

AndyEast — Thu, 28 May 2026 14:17:31 GMT

Good afternoon all.

I have been with BT Mobile for many years and remained so during the period when BT withdrew from the market. As BT has recently re entered the market, my intention is to upgrade what I have to one of their new packages.

Please excuse my ignorance but; will a new SIM be required as my current package is 4G and I note the new packages also support 5G or is it simply a call to BT to transfer my current package? I just want to increase my data and keep my current mobile number.

Thank you all so much for helping this ‘oldie’!

Re: Upgrade Mobile Plan

imjolly — Thu, 28 May 2026 14:42:20 GMT

Phone CS 03301234150 and they should be able to help you

Re: Upgrade Mobile Plan

Raverbaby — Sat, 30 May 2026 09:40:13 GMT

Please let me know how you get on with this if you progress with your order.

I'm in the same situation as you, I have foned up twice now to upgrade my existing BT mobile Sims ( I have 3), each time they say they can't find the advertised 30gb for £15 option that I would like (doubled to 60gb as I'm on halo) on their system and try to sell me an EE Sim.

I have gave up, hopefully there will be an option to upgrade online soon but I'm not holding my breath!

Cheers.

Re: Upgrade Mobile Plan

AndyEast — Sat, 30 May 2026 09:55:50 GMT

Thank you for the reply my friend, I will let you know👍

Re: Upgrade Mobile Plan

AndyEast — Sat, 30 May 2026 09:56:23 GMT

I will let you know👍