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Can’t access bt app

Kayl123 — Sun, 13 Sep 2026 18:14:31 GMT

I can’t get into my bt app it has an old contact number so can’t receive a code to get onto it how do I change this ? Can anyone help

Re: Can’t access bt app

Christopher_G — Mon, 14 Sep 2026 07:42:41 GMT

Hi @Kayl123

Welcome to the community.

If you're not able to get access to the app by following the 'forgotten password' process, I recommend speaking to our customer support team, so they can look into updating your details and help you get signed in.

Chris

Re: Can’t access bt app

Kayl123 — Mon, 14 Sep 2026 08:44:39 GMT

It’s not the password it’s the phone number

Re: Can’t access bt app

Christopher_G — Mon, 14 Sep 2026 09:18:38 GMT

Understood, @Kayl123

I think the best course of action is to speak with our customer support team, so they can check and update your contact information. Hopefully, they can help you get access.

Let us know what happens please.

Chris