This topic https://community.bt.com/t5/BT-Mobile/Cannot-access-my-profile/m-p/2473524#M25645 <P>Welcome to the Community, <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/351681">@sten827</a></SPAN></SPAN>&nbsp;</P> <P>Is it just via the My BT that you're noticing these issues, or do you get the same if you try logging in via the <A href="https://myaccount.ee.co.uk" target="_blank">browser version</A> of your account?</P> <P>If you haven't already, I'd definitely recommend <A href="https://www.bt.com/help/contact-bt" target="_blank">getting in touch with our team</A> so they can check how your account is set up, too.</P> <P>Peter&nbsp;</P> Tue, 20 Oct 2026 17:28:37 GMT Peter_W 2026-10-20T17:28:37Z Cannot access my profile https://community.bt.com/t5/BT-Mobile/Cannot-access-my-profile/m-p/2473405#M25643 <P>I keep getting the same answer for months. We are having problems please try again later to access my profile&nbsp;</P> Mon, 19 Oct 2026 15:18:35 GMT https://community.bt.com/t5/BT-Mobile/Cannot-access-my-profile/m-p/2473405#M25643 sten827 2026-10-19T15:18:35Z Re: Cannot access my profile https://community.bt.com/t5/BT-Mobile/Cannot-access-my-profile/m-p/2473524#M25645 <P>Welcome to the Community, <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/351681">@sten827</a></SPAN></SPAN>&nbsp;</P> <P>Is it just via the My BT that you're noticing these issues, or do you get the same if you try logging in via the <A href="https://myaccount.ee.co.uk" target="_blank">browser version</A> of your account?</P> <P>If you haven't already, I'd definitely recommend <A href="https://www.bt.com/help/contact-bt" target="_blank">getting in touch with our team</A> so they can check how your account is set up, too.</P> <P>Peter&nbsp;</P> Tue, 20 Oct 2026 17:28:37 GMT https://community.bt.com/t5/BT-Mobile/Cannot-access-my-profile/m-p/2473524#M25645 Peter_W 2026-10-20T17:28:37Z