This topic

Cancelling BT TV

Hamishc1 — Thu, 21 Apr 2022 14:11:53 GMT

I have the full BT package (Broadband/land line/TV) but no longer need, or want BT TV. Can I cancel the TV part online?

Re: Cancelling BT TV

pjtaylor — Thu, 21 Apr 2022 18:36:59 GMT

I don't think so as per the below. I called them on 0800 783 1401 and was pleasantly surprised by the hassle-free way it was handled.

Can I change or cancel my package online?

Here's what you can change online:

Calling plans: Choose the best package for your phone calls >
Broadband and fibre packages: Pick the best broadband package for your needs >
BT Sport: Get BT Sport or manage your options >
TV package: Pick the programmes and channels you want to see, such as sport, kids' tv, films >
BT Mobile: Change your BT Mobile plan and manage your account >
Calling features: Add or remove things like caller display, 1571, call waiting >
BT Email: Set up or remove an email address and manage your email >
Anything else: Click here for any other changes >

Can I change or cancel my package over the phone?

Yes, please have your account number ready (it’s on your bill).

You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm

I want to cancel one or more of my services:

From a landline: 0800 783 1401
From outside the UK: +44 150 174 7714

I just want to cancel my BT Mobile service:

From a landline: 0800 389 8414
From outside the UK: +44 150 174 7714

Re: Cancelling BT TV

-Richie- — Thu, 21 Apr 2022 20:42:50 GMT

BTTV can be ceased without impacting the broadband, you will have to give 30 days notice and return the Youview box if you've had it sent on or after 19/12/2019.

Re: Cancelling BT TV

TimCurtis — Fri, 22 Apr 2022 08:38:20 GMT

As @-Richie- says. Do note the date mentioned as Customer Services will probably insist you return the Youview box regardless of when you had it. If it was before 13/12/2019 - not 19/12/2019 - then it's yours to keep/sell or whatever.

Re: Cancelling BT TV

ney — Fri, 22 Apr 2022 20:19:33 GMT

Last month phoned 0800800150 to cancel my BT TV with Now and it only toke 7 mins on the phone to cancel. I had only been out of contract a few days when I canceled.

As said you have to give 30 days notice and be near your BT TV contract end or out of contract for BT TV.

I now have my TV direct with Now.

I got sent a returns bag for my BT Youview box the day but I have had my box since about mid 2018 when BT sent me a replacement box.

Darren