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NOW TV set up with incorrect email address?

mjcommon91 — Tue, 10 May 2022 03:21:51 GMT

New BT TV customer, with the Big Sport package, my package has just been activated and I've noticed that the email that has been used for the NOW TV account is incorrect, so I am unable to sign up and use said account, and unfortunately I can't create a new email account with the address, as it's already in use.

What can I do to get around this and start using my NOW TV account as soon as possible?

Re: NOW TV set up with incorrect email address?

NeilO — Thu, 12 May 2022 11:15:58 GMT

Hi, @mjcommon91 welcome to the community and thanks for posting, I'm sorry your Now Tv email address is incorrect. I'll send you a private message so you can get in touch with the moderation team if you still need help getting that sorted.

Thanks

Neil

Re: NOW TV set up with incorrect email address?

DanielS — Mon, 16 May 2022 12:25:44 GMT

Hi @mjcommon91,

Thanks for getting back to us and letting us know that this has been resolved after contacting NOW directly.

Take care and have a great day,

Thanks
DanielS