This topic

Bt box

FC12 — Tue, 21 Jun 2022 13:26:02 GMT

Hello I was given a bt box pro by a family member. Can I still add BT services to it even if I didn’t get the box directly sent from BT via a new subscription?
thanks

Re: Bt box

Brucemeister5 — Tue, 21 Jun 2022 13:58:11 GMT

I don’t think BT would add any of their services to that box for you. You’d need to take out a new 24 month subscription and BT would loan you a new box for that. You don’t say how the family member came about the BT pro tv box, although I’m aware of their availability from one or two sources.

Re: Bt box

NeilO — Tue, 21 Jun 2022 14:08:53 GMT

Hi, @FC12 thanks for posting as @Brucemeister5 has mentioned the Pro box is loaned as part of a subscription. If it was provided by BT to your family member and they don't return it when asked they will be charged £115.

Thanks

Neil

Re: Bt box

FC12 — Tue, 21 Jun 2022 14:59:09 GMT

Thanks Neil

they took out a new subscription but still using a old box which they want to keep because of their recordings.

Do they still send the new box back then or only send it back if they cancel BTTV?
Thanks

Re: Bt box

NeilO — Tue, 21 Jun 2022 15:20:27 GMT

Hi @FC12 It will be requested back if they cancel.

Thanks

Neil