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Loss of sound after fast-forwarding

Ridgewoodwoody — Wed, 21 Sep 2022 11:17:30 GMT

I noticed this problem was first brought up here five years ago. Whenever I fast forward a recorded programme - internet channels and you view - the sound goes not just on recorded programmes but live broadcasts too. Two engineer visit have not solved it. Beginning to wish I'd stuck with Sky and just a shame I have 18 more months on my contract. Any help gratefully received.

Re: Loss of sound after fast-forwarding

zulu17 — Wed, 21 Sep 2022 20:39:32 GMT

Hi @Ridgewoodwoody Which BT Tv box are you experincing the issue on eg BT TV Box Pro , T4000 , T2100 etc

Re: Loss of sound after fast-forwarding

Ridgewoodwoody — Wed, 21 Sep 2022 21:14:16 GMT

The Pro box

Re: Loss of sound after fast-forwarding

scharter — Thu, 22 Sep 2022 14:57:19 GMT

@Ridgewoodwoody Hi there, I had the same issue on the Pro Box shortly after I got it. I had to stop the pgm, go elsewhere and back again, seemed to be ok. But the issue disappeared without any invention from me, maybe a software update?

Re: Loss of sound after fast-forwarding

scharter — Mon, 03 Oct 2022 17:39:23 GMT

@Ridgewoodwoody It would appear the problem has reappeared on my BT TV Pro Box. Watching a recording, skipped the adverts, and when restarting pgm - no sound. Had to reboot the box? Second time this week.

Re: Loss of sound after fast-forwarding

Ridgewoodwoody — Mon, 03 Oct 2022 20:50:13 GMT

I eventually asked BT to send me a new box which they did and, touch wood, the problem is no more. Still not totally convinced ‘though.

Re: Loss of sound after fast-forwarding

Ridgewoodwoody — Sat, 29 Oct 2022 21:09:21 GMT

But it has now reappeared. Doesn’t do it all the time even within the same recorded programme.

Re: Loss of sound after fast-forwarding

gomezz — Sun, 30 Oct 2022 10:53:22 GMT

I get this occasionally but find that Pause / Play usually restores sound or if not Stop / Play does.

Re: Loss of sound after fast-forwarding . Pro Box.

scharter — Mon, 19 Dec 2022 11:59:20 GMT

Hi, this issues has reappeared. When I pause, or rewind either a live pgm or a recording, the sound goes. The only resolution seems to be, switching the Pro Box off and on again. V frustrating. Switching to another channel, which sometimes worked previously, does not work this time round.