This topic

Downgrade VIP package out of contract?

murphy83 — Sun, 30 Oct 2022 07:32:38 GMT

Hi,

I'm out of contract on my VIP package, thought I could downgrade it (as I'm remove entertainment & movies using the flexibility thing) but am I right in thinking I can't do this as I'm out of contract?

Thanks

Re: Downgrade VIP package out of contract?

NigelB72 — Sun, 30 Oct 2022 08:22:47 GMT

You should be able to swap packages through MyBT.

Re: Downgrade VIP package out of contract?

zulu17 — Mon, 31 Oct 2022 22:35:33 GMT

HI @murphy83

I believe BT currently say" If you have a Flexible BT TV service you can change your TV package once a month throughout your minimum term. Any changes to your TV package will be charged at the standard
price "

So i believe BT will look to start a new minimum term if you flex your package after your original minimum term despite you still being under a rolling contract.

It is unclear as to when BT introduced this restriction in their T&Cs .