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HD channels unavailable/billing issue

boothandco90 — Tue, 08 Nov 2022 08:57:06 GMT

First identified all BT Sport and Sky Sports HD channels unavailable on Fri 4 Nov. Reported this over the phone that day, technician run through the software update but no change. Advised a further investigation was required within 72 hours, no change.

The screen on each channel shows the following message:

"xxxx" HD is unavailable. Please check if you can access this channel. IPC6017

HD channels unavailable/billing issue

boothandco90 — Tue, 08 Nov 2022 08:57:22 GMT

NOW Entertainment monthly subscription charged to my account incorrectly. Email notification received but not the registered email address on my account. Spoke with BT on Fri 4 Nov on the phone, adviser said charges would be removed and subscription taken off account. Received bill today and charge is still on bill.

Re: HD channels unavailable/billing issue

RobbieMac — Tue, 08 Nov 2022 09:00:24 GMT

Hi @boothandco90

Thanks for your posts and welcome back! I have merged both your posts on to the one thread as they're both related to the same thing.

I am sorry for the problems you're having with your NOW subscription and charges on your bill. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie