This topic

SHORT RECORDINGS

BarryT33 — Sat, 12 Nov 2022 19:51:40 GMT

I've been here before and have tried getting to speak with someone 150!!!

LOTS of our recordings are cut short and I was told this was the programme distributors, (their start/stop signals!) which sounded plausible yet all my time with Virgin it never happened!!

Currently loads of recordings stop short, so is it them, or BT?

Just watched (Film4) LeMans66 and again it stopped short, yesterday my partner wanted to watch (BBC1) Morning Live, and her recording stopped short.
Its VERY frustrating when a facility doesn't work.

Can "anyone" shed any light??? PLEASE. OR would someone from BT ring me, as I can't talk to them. 150 hold and wait!!!

Barry Turner (Watford Herts)

Re: SHORT RECORDINGS

BarryT33 — Sat, 12 Nov 2022 19:54:55 GMT

Addendum; Previously. "Recordings finish early!" still not answered ....

Re: SHORT RECORDINGS

garybs29 — Sat, 12 Nov 2022 20:08:49 GMT

Everything you mentioned is on freeview so will be down to the relevant btoadcaster & there accurate recording signals & not the fault of BT

Re: SHORT RECORDINGS

FIZZYLP — Sun, 13 Nov 2022 09:15:32 GMT

Hello Barry

thank you for your post today!

just so I understand, you watch tv on a BT TV Box and when you record a program it stops short?

can you please confirm the box for me that you use and the tv package you have?

can you also confirm if the box still has available storage?

you might also find this link helpful:

https://www.bt.com/help/tv/getting-set-up/bt-tv-user-guides

Call on 0800 800 150 and talk to Tech TV & Sports available Monday to Friday 8am - 9pm, Saturday 8am - 8pm & Sunday 8am - 6pm

Re: SHORT RECORDINGS

BarryT33 — Sat, 12 Nov 2022 20:29:45 GMT

Thanks Gary but if that is the case, why are they all getting it wrong!!
Why aren't more people on here complaining of the same thing?

Re: SHORT RECORDINGS

BarryT33 — Sat, 12 Nov 2022 20:38:21 GMT

Hi Liam.

Thanks yes BT box less than a year old, still with recording time available. It's the flat, rounded corner box, the same as the one in the pictures advertising same. BT Box Pro: at bt.com/tv

I'll try ringing. 0800 800 150 on Monday!! but assume its exactly the same as 150 direct... hold and hope!!!

I'd been with BT man and boy, (GPO,PO,BT, Accenture, BT) but when we moved here, there was nothing other than copper, so switched to Virgin Fibre; until BT 'fibre to house' was installed and we switched back....

Re: SHORT RECORDINGS

FIZZYLP — Sun, 13 Nov 2022 09:16:18 GMT

Thanks for the extra information Barry 😀

how long as your Pro Box been doing this for?

can you also confirm how many programs your trying to record at once and if they overlap with another?

Yes FTTP (Fibre To The Premise/Property) is gonna replace all copper by 2026, I still only have copper not fibre at any point and my speeds are 6mbps download and 0.45mbps uploads…. We do have virgin also, virgin is a very fast service not very reliable due to how many subscribers they have.

Not to sure about the 150 direct but the queues ain’t too bad first thing or after 7pm, normally go straight through to someone even if it’s not the department you need on 0800 800 150

Just need to determine if the pro box is faulty, if you are able to factory reset and retry still happening might be worth calling Tech TV & Sports they can replace the box if they can’t resolve the fault if still happening after factory reset.

please don’t reset the box if you’ll lose any shows you want to watch.

Re: SHORT RECORDINGS

zulu17 — Sat, 12 Nov 2022 21:18:07 GMT

The simple answer @BarryT33 is that there is no single cause to all the incidents .
I would speculate that the issue with Morning Live on Friday 11th was down to the BBC . Normally Morning Live would end at 10am but BBC seem to have given it a further 10 minutes so that the subsequent programming would allow for the two minute silence to be broadcast at precisely the right time. Only speculation but seems plausible.

Now if your BT Tv box software believes that it has not been able to record a complete recording then it will mark your recording as either failed or partial recorded and will normally look to see if that programme is available to record in the future and schedule a recording.

So if you are not seeing that the Box software believes from the data and signals it has that the recordings have completed. Now the Broadcasters have option to enable Accurate recording by sending precise signals or allow the programming timings to default to the EPG schedule times. The PSB broadcasters should provide the data/signals for accurate recordings in most cases. There do seem a few examples where they don’t . From personal observations the BBC news when followed by weather or regional news programming is not accurate.
There have in the past I believe been incidents on where the broadcasters have fallen back to a more basics feed on some transmitters which could affect the accuracy of recordings.

Re: SHORT RECORDINGS

Starman — Sun, 13 Nov 2022 08:53:47 GMT

Are you recording via the non-aerial method out of interest?

Re: SHORT RECORDINGS

ozsat — Sun, 13 Nov 2022 08:56:56 GMT

I think this has been confirmed as a known issue currently on the Box Pro.

I've been getting it off and on for some time.

@DarrenDevshould be able to confirm the current state.

Re: SHORT RECORDINGS

BarryT33 — Sun, 13 Nov 2022 12:13:57 GMT

Hi Starman, ??? I've no idea, I have both an aerial and the server connected to the BT box so whatever "it" does it does, it without my input! I just push record....

Re: SHORT RECORDINGS

BarryT33 — Sun, 13 Nov 2022 17:47:24 GMT

Ozsat.
Thanks for the info, is it known if anything is actually being done to rectify??
I just noticed "two" F1 GP slots (Quallys) have also failed to record!!

Re: SHORT RECORDINGS

Caher — Sun, 13 Nov 2022 18:03:48 GMT

I've moved from the old 4k box to the Pro box and unusually record the BBC news at 10 and it's being cut short every day. Software is up to date.

Re: SHORT RECORDINGS

BarryT33 — Sun, 13 Nov 2022 18:08:25 GMT

Hi Caher.

This obviously needs escalating!!!
Is anyone other than the 'customer base' reading this??
BT PLEASE TAKE ACTION....

Re: SHORT RECORDINGS

BarryT33 — Sun, 13 Nov 2022 18:13:01 GMT

I just flicked back to previous : On 14/05/22 My latest two Q's are: 1. how to stop the TV going to sleep, and 2. why are recordings being cut short? Two shows recorded, both stopped short of full time, very very annoying. So, six months In my case, and nobody has been able to sort.....what appears to be a simple problem????

Re: SHORT RECORDINGS

BarryT33 — Thu, 17 Nov 2022 14:48:48 GMT

Well the community route doesn't seem to get read by BT Staff?? Numerous issues and questions unresolved!!

Nobody here had a "cure" for the short recording problem and nobody from BT have come onboard with any explanation either!!

Items SEEM to just get dropped after the first day or so!!

As everyone is now well aware, trying to actually speak with anyone (150) is almost impossible, unless you have hours to waste, awaiting for your call to be answered.

Re: SHORT RECORDINGS

BarryT33 — Sat, 10 Dec 2022 16:20:42 GMT

This medium appears to be a waste of space, I've raised a few queries and not had any usable results. Nobody form BT seems to read these and or, cares little about customers!! This one alone, nearly a month on and ZILCH!!

Re: SHORT RECORDINGS

Caher — Wed, 14 Dec 2022 23:34:43 GMT

Someone will be along some time to say the issue is caused by the tv companies. That is rubbish in this case. Old box last week = all of my program recorded. New pro box = cut off 2/3 minutes early.
Every day.

Re: SHORT RECORDINGS

zulu17 — Wed, 14 Dec 2022 23:42:19 GMT

@Caher are you experiencing the BBC National News/Local News accurate recording issue when using the Pro box in IP mode or in aerial mode ?

Re: SHORT RECORDINGS

Caher — Wed, 14 Dec 2022 23:49:19 GMT

Yes IP mode. My guess is that as the weather follows the news is cuts it. But it cuts other programs too. I assume the fix is to switch back to aerial mode but this is a backward step but the picture was better in aerial mode, oddly enough.