This topic

Netflix

Mithra — Thu, 17 Nov 2022 20:48:45 GMT

I have the Entertainment package which says I have Netflix included.

I didn't receive a transfer email, so I cancelled my original Netflix. Each time I attempt to access Netflix - whether through the app on the TV box or via computer - it just wants me to re-subscribe directly through them with no option for using BT.

Please advise.

Re: Netflix

NeilO — Fri, 18 Nov 2022 08:46:11 GMT

Hi, @Mithra welcome to the community and thanks for posting, I'm sorry to see you're having problems with Netflix. If you've added Netflix to your subscription it normally needs to be activated via the Netflix app on your BT TV box.

Can you try updating the apps, and then try activating again?

Settings > Software Information > Update software.
Settings > Software Information > Update players and apps.

Thanks

Neil

Re: Netflix

Mithra — Fri, 18 Nov 2022 11:43:20 GMT

Thanks for the reply.

I tried the software and app update.

If I try to register, it tells me that I had an account recently and to use that sign-in to choose which subscription plan to use.

When I look at this, it offers me three different pay options but no BT.

😞

Re: Netflix

fikys — Fri, 18 Nov 2022 12:12:31 GMT

When I signed for BT with Netflix recently I have got an email from info@account.netflix.com asking to activate my account. There it was an option to link my existing Netflix account to BT for billing. I did this and it works perfectly fine passing my charges to BT.

Re: Netflix

NeilO — Fri, 18 Nov 2022 12:29:47 GMT

Hi @Mithra I'm sorry about that are you using the email address that BT use to contact you to sign into the Netflix app on the TV box?

Thanks

Neil

Re: Netflix

Mithra — Fri, 18 Nov 2022 12:30:31 GMT

I was expecting an email but haven't received one.

I have check my spam folder.

Re: Netflix

Mithra — Fri, 18 Nov 2022 12:39:01 GMT

Yes I am.

This is the same address that I originally signed up to Netflix with.

Re: Netflix

NeilO — Fri, 18 Nov 2022 12:44:34 GMT

@Mithra I'll send you a private message so you can send over your details to the moderation team and we'll get that looked into.

Thanks

Neil

Re: Netflix

Mithra — Fri, 18 Nov 2022 12:55:02 GMT

Thanks