This topic

Keep having to log into now tv

Imti76 — Mon, 21 Nov 2022 11:50:42 GMT

Hi can anyone help I keep having to log into my now tv account for some reason it was working fine and now everytime I want to watch now I have to sign In

Re: Keep having to log into now tv

NeilO — Tue, 22 Nov 2022 11:00:11 GMT

Hi, @Imti76 is this on the Now TV app on your BT TV box or on other devices?

Thanks

Neil

Re: Keep having to log into now tv

Imti76 — Tue, 22 Nov 2022 11:57:33 GMT

This is on the now tv Box Neil

Re: Keep having to log into now tv

NeilO — Tue, 22 Nov 2022 12:16:15 GMT

Hi @Imti76 thanks for getting back to me, that's a strange one. Can you try updating the apps and players in the BT TV box settings to see if that helps?

Settings > Software Information > Update players and apps

Thanks

Neil

Re: Keep having to log into now tv

zulu17 — Tue, 22 Nov 2022 21:03:38 GMT

Hi @Imti76

You mention it is happening on the Now Tv Box.

I'm not sure whether that is a typo and you mean the BT TV Box or whether it is indeed Now own box ?

Can i make certain that it is a BT Tv box ?

Re: Keep having to log into now tv

Imti76 — Wed, 23 Nov 2022 07:57:03 GMT

As I have said before it's a bt box not a now box

Re: Keep having to log into now tv

NeilO — Wed, 23 Nov 2022 17:18:02 GMT

@Imti76 did you try updating the apps and players in the settings?

Thanks

Neil

Re: Keep having to log into now tv

Imti76 — Thu, 24 Nov 2022 07:28:59 GMT

Yes I did said I am all updated.