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Bt Tv Stating not a customer

nathancummings77 — Sat, 31 Dec 2022 13:51:32 GMT

Hello,

I’ve just setup my BT Tv box after finally receiving smart hub wifi. However, upon starting my box I’ve been informed I’m not a BT TV customer which I am, so I cannot watch freebies channels.

Also, my NOW TV subscription I have purchased through BT is also not showing within my portal or able to be used on the TV.

Re: Bt Tv Stating not a customer

NigelB72 — Sat, 31 Dec 2022 14:44:00 GMT

What is your activation date? This should show in your orders on MyBT

Re: Bt Tv Stating not a customer

nathancummings77 — Sat, 31 Dec 2022 16:21:02 GMT

Hi,

The TV was activated on 20th December and we have simply been unable to use it due to not having WiFi setup yet.

Re: Bt Tv Stating not a customer

NigelB72 — Sat, 31 Dec 2022 16:43:59 GMT

What is the activation date for your broadband?

Re: Bt Tv Stating not a customer

nathancummings77 — Sat, 31 Dec 2022 16:58:42 GMT

The broadband is also live as able to connect the TV just being given code to quote over the phone, but wait times were incredibly long at the moment.