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Error IPC6023

Singhp49 — Sun, 05 Feb 2023 17:43:48 GMT

I switched on to be BT TV customer from 4 weeks and first 2 weeks I was recieving channels through my BT TV Box Pro but it box used to hang very frequently and hence Box was replaced .

I replaced the box and now I am getting IPC6023 error when I browse the channels .It says that there is some problem with your broadband . I am on full Fibre and I have smart hub2. I can confirm that there is no internet problem as when I browse apps from BT box Pro all of them are working .I logged the fault with team but from last 2 weeks no one is able to resolve the problem in BT support

Please help

Re: Error IPC6023

Les-Gibson — Sun, 05 Feb 2023 18:46:30 GMT

There's lots of info regarding IPC6023 on this customer forum, just enter IPC6023 in the search bar above.

Just for clarity, BT TV uses Multicast but the apps don't, hence you can still have an internet fault

Re: Error IPC6023

Singhp49 — Sun, 05 Feb 2023 18:51:28 GMT

@Les-Gibson Yes I have gone through those and seen issues have been resolved by Moderators privately as solution is not listed in forums so I am hoping moderator picks this up and gets this resolved from BT backend teams as I have been on phone with BT support around 20+ times and told them the same thing on Multicast issue but issue still persists

Re: Error IPC6023

Singhp49 — Sun, 05 Feb 2023 18:53:59 GMT

@NeilO Please help as I have seen you have resolved this issue for users in various forums

Re: Error IPC6023

Les-Gibson — Sun, 05 Feb 2023 19:03:10 GMT

How is your box connected to your hub, if not by ethernet cable then that could well be the problem the mini connectors BT supply are, shall we say not very good (I can think of stronger words to use but I'll keep it polite)

Re: Error IPC6023

Singhp49 — Sun, 05 Feb 2023 19:58:56 GMT

@Les-Gibson it is connected directly via Cat6 cable from HuB to Box ..I have also tried wireless method as well ..No connectors in between

As earlier said Apps on TV Box works ok so does not seems to be connection problem

Re: Error IPC6023

RobbieMac — Mon, 06 Feb 2023 09:14:49 GMT

Hi @Singhp49

Welcome to the BT Community and thank you for posting!

I am sorry that you're seeing error code IPC-6023 on your BT TV service. As you have called the helpdesk and you're no further forward, we can pick up from here and help get it sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Error IPC6023

Les-Gibson — Mon, 06 Feb 2023 10:03:52 GMT

@Singhp49wrote:
@Les-Gibson it is connected directly via Cat6 cable from HuB to Box ..I have also tried wireless method as well ..No connectors in between
As earlier said Apps on TV Box works ok so does not seems to be connection problem

And as said earlier, that means nothing. I suggest you familiarize yourself with the TCP/IP stack, level 2 and how it caters for multicast. Once again the apps do not use Multicast.

Re: Error IPC6023

DavidM — Tue, 14 Feb 2023 17:18:04 GMT

Hi @Singhp49 ,

Sorry for the late reply. I can see @RobbieMac got this sorted for you. If you have any other problems please let us know.

Cheers

David