Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"

Burnedrope — Wed, 22 Feb 2023 18:25:27 GMT

I used to be a BT customer but switched fully over to another provider. I now want to enrol for BT Sport and I am using the same details as my previous account when signing up.

I get this error at the point where it is loading the card payment inline window:

I've tried enrolling via pc, laptop, and mobile browsers to no avail. and also with wifi and data connections.

All add-ons/adblockers etc have been disabled.

Same happens each time. I googled and there was some stuff about unusual characters but that doesn't fit my issue - my email address is simply my name.surname@gmail.com

My password is v. complex with multiple special chars etc but that's normal.

Re: Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"

Burnedrope — Wed, 22 Feb 2023 18:54:55 GMT

It worked with a brand new account for monthly pass - all I did was change the email address. The pw and other details were exactly what I'd used before.

This topic

Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"

Re: Can't subscribe to BT Sport PAYG due to "Sorry, the service is unavailable"