This topic

Netflix

KMB2 — Thu, 23 Feb 2023 17:03:42 GMT

I hope someone can help as I am losing the will to live. I have spoken to lots of customer services operators and each one gives a different story, non that work! I started trying to renew my contract in October to fibre....finally on Feb 3rd it was done (Whole different story! ) My new package includes Netflix (I already have a Netflix account) I received an email with an "Activate Netflix" button on 20th Feb . It just took me to My BT which said try again in 24hrs...it continues to say this 4 weeks later!. Several different customers services operatives have given me different reasons for this. Usually that it is an error that will have to be passed to 'the team' for manual correction and could take a few days/will definitely work tomorrow. The latest today telling me I need to use my BT login to login to my Netflix account! Of course that didn't work!

Any tips greatly appreciated!

Re: Netflix

NeilO — Thu, 23 Feb 2023 20:21:35 GMT

@KMB2 I'm sorry the Netflix activation link hasn't worked. I'll send you a private message so you can get in touch with your details and we'll be happy to get that looked into.

Neil

Re: Netflix

KMB2 — Thu, 23 Feb 2023 21:44:04 GMT

Thank you so much for that, I will reply to your message in the morning when I have access to all my details.

Re: Netflix

StuartH — Sat, 18 Mar 2023 13:03:02 GMT

Hi @KMB2

Thanks for your private message glad I was able to help get this resolved for you.

Should you need help again in the future please post back on the Community and we'll be happy to help.

Thanks

Stuart