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Eurosport 412, 413 and HD missing on BT TV Box

Moto64 — Thu, 09 Mar 2023 14:23:36 GMT

Hi both of my Eurosport SD and HD channels have disappeared off my BT TV Box but I can still view the channel using the BT TV App. How do I get the channel on my box

Re: Eurosport 412, 413 and HD missing on BT TV Box

mikealanr — Thu, 09 Mar 2023 21:47:59 GMT

Hi @Moto64

There is a pinned thread that has steps on how to resolve this issue:

https://community.bt.com/t5/YouView-from-BT/Eurosport-SD-and-HD-channels-missing-from-the-programme-guide/td-p/2234791

Hope this helps.

MikeAlanR

Re: Eurosport 412, 413 and HD missing on BT TV Box

Moto64 — Fri, 10 Mar 2023 00:01:21 GMT

Hi @mikealanr ,

I’ve looked at that thread and it appears that my box is already updated and on the latest software. I’ve also restarted my box and sadly the channels are not there.

Re: Eurosport 412, 413 and HD missing on BT TV Box

NeilO — Fri, 10 Mar 2023 11:01:00 GMT

Hi, @Moto64 welcome to the community and thanks for posting. I'm sorry there are issues with your Eurosport channels, are you getting an error message and if so what does it say?

Thanks

Neil

Re: Eurosport 412, 413 and HD missing on BT TV Box

Moto64 — Fri, 10 Mar 2023 11:03:09 GMT

Hi @NeilO,

no error messages, it just says that there is no channel when we put in the number. We have had BT Sport with Eurosport for the last 6 years so it’s strange that it has happened recently. I’ve checked my account online and apparently Eurosport is still included in our plan and it still works on the app.

thanks

Re: Eurosport 412, 413 and HD missing on BT TV Box

NeilO — Fri, 10 Mar 2023 11:04:57 GMT

@Moto64 can you try a factory reset of the BT TV box ensuring you choose the option to keep your recordings?

Thanks

Neil