This topic

BTTV Flexible Package

Jonty1964 — Mon, 27 Mar 2023 14:42:05 GMT

Today I wanted to change my BTTV package. I note that if I change package it states that it means my broadband package will be renewed for 24 months. Not that flexible now.

Re: BTTV Flexible Package

Brucemeister5 — Mon, 27 Mar 2023 16:16:19 GMT

That does not sound right to me. You should be able to change your flexible package each month . Are you out of contract for your BTTV service? That’s the only explanation I can think of.

Re: BTTV Flexible Package

Jonty1964 — Mon, 27 Mar 2023 17:35:39 GMT

I am not out of contract with my BTTV service. My broadband contract ends in June. I think it is a way of forcing me to extend that contract now. I don't think it is a good way of doing business.

Re: BTTV Flexible Package

Les-Gibson — Mon, 27 Mar 2023 17:44:45 GMT

You should still be able to add bolt-ons online and pay for them monthly

Re: BTTV Flexible Package

Brucemeister5 — Mon, 27 Mar 2023 17:50:31 GMT

It should be possible to change a flexible package now too as any changes would only run until the end of April, which is still some way off June.

Re: BTTV Flexible Package

Les-Gibson — Mon, 27 Mar 2023 18:20:49 GMT

Just a thought, are you trying to change it downwards to save money?

If so I don't think it is that flexible, best thing to do is contract for the minimum (cheapest) service, that way you should be free to flex upwards when you want to and revert to the original package when you want to

Re: BTTV Flexible Package

Jonty1964 — Mon, 27 Mar 2023 20:23:05 GMT

No, I was trying to go upwards.

I have decided it's probably best to quit when my contract is up. Don't want to be forced into anything.

Re: BTTV Flexible Package

zulu17 — Mon, 27 Mar 2023 20:30:36 GMT

Assuming you are currently on one of the flexible BT TV packs within the minimum term you should be able to flex it to one of the other flexible TV packs at the standard price with no change to your current minimum term and broadband. You might be offered alternative deals which if accepted would result in new minimum term commencing and a broadband extension.

Which pack do you currently have and which one are you looking to flex to ?

Re: BTTV Flexible Package

Jonty1964 — Tue, 28 Mar 2023 13:08:05 GMT

I am currently on Big Entertainment and want to move up to VIP.

The message I get is "Taking this package will also renew your broadband contract for 24 months" but my contract renewal date is 10 June.

Re: BTTV Flexible Package

-Richie- — Tue, 28 Mar 2023 18:02:41 GMT

@Jonty1964wrote:
The message I get is "Taking this package will also renew your broadband contract for 24 months" but my contract renewal date is 10 June.

When you selected the VIP package, did it have it listed twice ? you can switch plans without extending the term but you can also be offered a discounted rate in return for a new minimum term.

Re: BTTV Flexible Package

Jonty1964 — Tue, 28 Mar 2023 18:27:36 GMT

There was no choice at all.

I am ringing BT tomorrow so will check out what is going on.

Re: BTTV Flexible Package

Les-Gibson — Tue, 28 Mar 2023 18:49:51 GMT

@Jonty1964wrote:
The message I get is "Taking this package will also renew your broadband contract for 24 months" but my contract renewal date is 10 June.

That message is normal if you are signing up for a new two contract because BT TV only works with BT Broadband so your broadband contract would need to be aligned with your TV contract.

I suspect you were looking at signing up afresh as opposed to the flex options, did you click the "Swap Your Package" button?

Re: BTTV Flexible Package

Jonty1964 — Tue, 28 Mar 2023 19:06:21 GMT

Yes I selected the swap packages and this was the only option I was given

Re: BTTV Flexible Package

ledgie — Tue, 27 Jun 2023 15:16:18 GMT

I have 67 days left on my BTTV contract but I can no longer change the package without my broadband being renewed for 24 months either! Message I'm given is "Taking this package will also renew your broadband contract for 24 months"

Throughout my term I have switched my TV package using the flexible option a few times but that no longer appears to be an option. Disappointing but to be honest I'll probably just cancel at the end of my contract.