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Re: Cancelled account and can't access purchased tv

Terry3333 — Thu, 30 Mar 2023 18:19:56 GMT

Hi,

I too recently left BT and I can access my purchases via BT TV App, but for some reason there are two blank slots with padlocks on them so I cannot assign a new device.
fyi I haven’t changed the devices in months as I was on extra so never needed to add more than the 4 slots.

any help would be appreciated

terry

Re: Cancelled account and can't access purchased tv

zulu17 — Fri, 31 Mar 2023 08:37:09 GMT

@Terry3333 presumably your BT TV extra would have ended with your BT TV contract. So for the purchases your BT TV app would now allow for two small screen devices rather than the increased number of 4 that the “BT Tv App extra” allows.

Re: Cancelled account and can't access purchased tv

Terry3333 — Fri, 31 Mar 2023 10:18:36 GMT

Who marked as a solution ?

My problem is I cannot change the allowed devices even though I haven’t changed any for months.
I realise I do not have access to 4 allowed devices but that was not my query.

Re: Cancelled account and can't access purchased tv

Terry3333 — Fri, 31 Mar 2023 10:23:27 GMT

I would just like to add devices to the 2 device slots that I am supposed to have access to, as a non subscribed BT TV app user.
But all I have is 2 padlocks with zero info of dates or anything to say why I cannot add any devices.