This topic

Unable to change Registered devices on BT TV app

Terry3333 — Fri, 31 Mar 2023 14:22:02 GMT

Okay I’ll try again.

I am unable to change my registered devices on BT TV app so I can watch my purchases.

when I access it via the app the 2 device slots are just padlocked and no indication of time frame.

when I access the web player app the top 1 updates every time and says 1 day and shows the time I look at it. This shown time changes to the time I look again each time I look ?! For example if I look at 2:15pm today it will say you can change tomorrow at 2:15pm … then if I look again at 3:25pm it will say tomorrow at 3:25pm 🤷🏻‍

the 2nd device just shows padlock like the BT TV app.

can someone reset my account or something so I can watch my purchases please.

Re: Unable to change Registered devices on BT TV app

JohnC2 — Sat, 01 Apr 2023 10:03:08 GMT

Hi @Terry3333, sorry you can't change the registered devices for the TV app.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: Unable to change Registered devices on BT TV app

NeilO — Wed, 05 Apr 2023 13:01:03 GMT

Hi @Terry3333 Thanks for getting in touch with your details, I raised this with a specialist BT TV team and can see they got in touch this morning and fixed the issue with the registered devices.

Thanks
Neil

Re: Unable to change Registered devices on BT TV app

Terry3333 — Wed, 05 Apr 2023 13:45:04 GMT

Hey @JohnC2 @NeilO

Hey

Ya know I’m kinda impressed tbh.

Raised the problem here and you 2 got on the case….

Today got a call from BT OpenReach to ask me to check if it’s working as they had reset the device registrations.

All working spot on.

I always enjoyed being a BT customer and still wish they could have been more competitive price wise as it’s this type of customer service attention that I miss.

Anyway, thanks again to all involved 🙂