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WWE PPV additional payment taken

MarkD-UK — Thu, 13 Apr 2023 17:12:58 GMT

Hi,

I purchased WWE royal rumble through box office in January, but have been charged twice for the same event.

I have tried to contact billing but they have said they can’t help. I’ve also tried using the chat bot and they can’t help either.
How can I speak to someone about this issue to get it resolved?
thanks

Re: WWE PPV additional payment taken

JohnC2 — Thu, 13 Apr 2023 19:21:12 GMT

Hi @MarkD-UK , sorry you were unable to get this resolved when you contacted billing.
Check out https://btsportboxofficed.bttv.bt.com/ and contact the team via the 'support' button at the bottom right of the screen and they'll be able to help you with this.

Cheers

John

Re: WWE PPV additional payment taken

MarkD-UK — Thu, 13 Apr 2023 20:26:39 GMT

Thanks for trying @JohnC2 , I done as you advised but they have also now replied saying they can’t help and I need to contact BT TV apparently even though it was a box office purchase.
They have provided a number for BT TV which I’ll have to try again but it’s the same as the number I called today and no one could help.

Do you know of another way to contact BT TV?

Thanks Mark

Re: WWE PPV additional payment taken

MarkD-UK — Fri, 14 Apr 2023 07:19:22 GMT

Hi
@SeanD & @JohnC2 I’ve tried 08008766980 as advised by the reply from the BTBOXOFFICE help service but that line is constantly closed and cuts off.

Is there any other suggestions or support you can give?
Thanks

Re: WWE PPV additional payment taken

DanielS — Fri, 14 Apr 2023 09:36:04 GMT

Hi @MarkD-UK,

I am sorry that they haven't picked it up for you.

That team are the only ones that can help with this. This is 100% not a BT TV issue.

As they don't seem to be able to help you through the website pop up, try emailing them btsportboxofficecomplaints@bt.com

I would also recommend contacting your bank to dispute the additional payment.

Thanks
DanielS

Re: WWE PPV additional payment taken

MarkD-UK — Sun, 16 Apr 2023 07:11:21 GMT

Hi @DanielS

Thanks. I finally got through to someone who was helpful on the website e-chat.
they have resolved it for me.

thanks again.