Code VC526 but I have fast internet

Marcus66 — Wed, 12 Apr 2023 18:46:29 GMT

Any suggestions on how to stop the dreaded VC526 code when using the bt app on Samsung TV?

Two nights of champions league ruined by constant buffering. I’ve got fast internet, new tv, and the hub is 5 feet from the tv. I’ve rebooted the hub but it’s no better.

Any ideas?!

Re: Code VC526 but I have fast internet

Steven90 — Tue, 18 Apr 2023 20:26:19 GMT

Same issue here - worked perfectly for a year, but for the last 1-2 months I can't watch much more than 5 minutes before it stops with the VC526 error.

Also on a Samsung TV (QE55Q95T). Virgin 1GB internet, with actual speed of 400mbps per Speedtest. No other heavy internet usage at the same time (just web browsing).

Only seems to affect BT Sport Ultimate. Normal BT Sport (non Ultimate) channels work fine.

I understand that the Ultimate is fairly intensive, but it's worked perfectly for over a year, and 400mbps seems like it should be capable? And regardless, I assumed the technology would auto-adapt the stream's quality based on capability to minimise need to buffer / stop.

The fact that it was so good when it worked makes it more painful!

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Code VC526 but I have fast internet

Re: Code VC526 but I have fast internet