This topic

I have tried several times to change my TV package and I am getting nowhere, why?

Filosopher — Sat, 10 Jun 2023 14:53:54 GMT

Re: I have tried several times to change my TV package and I am getting nowhere, why?

zulu17 — Sat, 10 Jun 2023 14:59:06 GMT

What are you seeking to change , ie which TV pack are you currently on and what are you seeking to move to ? Are you currently still within the 2 year minimum term for your current TV pack ?

Re: I have tried several times to change my TV package and I am getting nowhere, why?

Filosopher — Sat, 10 Jun 2023 15:01:02 GMT

On Big Sports, trying to swap to VIP as recommended in my offers!!

Re: I have tried several times to change my TV package and I am getting nowhere, why?

NeilO — Sat, 10 Jun 2023 15:30:46 GMT

@Filosopher are you getting an error message?

Thanks

Neil

Re: I have tried several times to change my TV package and I am getting nowhere, why?

Filosopher — Sat, 10 Jun 2023 15:41:13 GMT

No,just get as far as check out and I see stay on my current package instead of the VIP package, so
I've ordered nothing! Might be that my billing date is 11th which is tomorrow so I should probably
try again after the 19th when my next payment will have gone through. Otherwise I won't bother.
Just seems odd that the offer to swap my package keeps appearing in my offers on MY BT home page.

Re: I have tried several times to change my TV package and I am getting nowhere, why?

NeilO — Sat, 10 Jun 2023 17:19:08 GMT

@Filosopher I'm sorry that's happening, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help you order the VIP package.

Thanks

Neil

Re: I have tried several times to change my TV package and I am getting nowhere, why?

StuartH — Sun, 11 Jun 2023 13:22:34 GMT

Hi @Filosopher

Thanks for sending us your details and for answering my questions. Glad I was able to help get the VIP package ordered for you today.

Cheers

Stuart

Re: I have tried several times to change my TV package and I am getting nowhere, why?

Filosopher — Sun, 11 Jun 2023 13:23:40 GMT

Problem solved, great support from moderators. Case closed!