This topic

TV Add On's

JamesF1 — Sun, 11 Jun 2023 15:24:35 GMT

Posting this again as I selected the wrong Board.

Does anyone know how long it takes for TV add-ons to start working? Order yesterday afternoon and it's still not working. I figured it would be instantaneous and wouldn't have ordered if I'd known you had to wait.

Thanks

Re: TV Add On's

NeilO — Sun, 11 Jun 2023 15:33:12 GMT

Hi, @JamesF1 welcome to the community and thanks for posting, they're normally activated on the same day. What add-on did you order?

Re: TV Add On's

JamesF1 — Sun, 11 Jun 2023 15:36:34 GMT

Hi Neil,

I ordered the Cinema add-on.

Thanks

Re: TV Add On's

NeilO — Sun, 11 Jun 2023 15:42:42 GMT

@JamesF1 I would have expected it to be working by now. Is there a completion date on this order tracker?

Neil

Re: TV Add On's

JamesF1 — Sun, 11 Jun 2023 15:49:52 GMT

Hi Neil,

On the order, there's just the order date. If I click the track order I just get an error message;

"Sorry, something's gone wrong and we can't access your order. It shouldn't last long, so please try again or come back later. If that still doesn't work"

There is a chat option but that doesn't work I just get the message "fatal error"

Thanks

Re: TV Add On's

StuartH — Sun, 11 Jun 2023 16:32:24 GMT

Hi @JamesF1

I think we need to take a look at that order for you.

I've sent you a private message asking for some more details to look at the order.

Cheers

Stuart

Re: TV Add On's

StuartH — Mon, 12 Jun 2023 11:50:08 GMT

Hi @JamesF1

Thanks for sending me a message glad to hear when you rang in the order team was able to identify the issue and are sorting it for you now.

I'll close this thread as resolved but if you need help again please post back.

Thanks

Stuart