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Sports channels blank

Johnstr — Fri, 30 Jun 2023 15:37:53 GMT

My sports channels are just showing a blank screen today (were fine yesterday), but with the program description at the bottom, and are on the guide ok. My broadband connection is fine, and I can watch sky sports through the Now app but not on the normal BT box channel. I've done a re-boot, channel re-tune and software update, all to no avail. Any ideas?

Re: Sports channels blank

JohnC2 — Fri, 30 Jun 2023 16:02:29 GMT

Hi @Johnstr, Do you have any other Now channels included in your package? If so are you able to check them and let us know if they are working ok?

Cheers

John

Re: Sports channels blank

Johnstr — Fri, 30 Jun 2023 16:13:10 GMT

No, I just have the Big Sport package so can use the Now app only for Sky Sports. I also have the blank screen on BT Sport and Eurosport channels.

Re: Sports channels blank

JohnC2 — Fri, 30 Jun 2023 16:35:12 GMT

Hi @Johnstr, thanks for getting back to us.
How do you have the Hub connected to the the TV? If wireless can you try with an Ethernet cable?
If you're already on Ethernet can you try another Ethernet cable?

Cheers

John

Re: Sports channels blank

Johnstr — Fri, 30 Jun 2023 17:13:04 GMT

Hi John, I tried another ethernet cable but same result. I even tried an extra long one from box to router, by-passing the connectors, but again same result.

Re: Sports channels blank

ozsat — Fri, 30 Jun 2023 17:14:53 GMT

Have you rebooted your router too?

@Johnstrwrote:
My sports channels are just showing a blank screen today (were fine yesterday), but with the program description at the bottom, and are on the guide ok. My broadband connection is fine, and I can watch sky sports through the Now app but not on the normal BT box channel. I've done a re-boot, channel re-tune and software update, all to no avail. Any ideas?

Re: Sports channels blank

Johnstr — Fri, 30 Jun 2023 17:26:30 GMT

I re-booted the router and it now works! As my connection was fine I can't see why it worked but it did! Thanks

Re: Sports channels blank

JohnC2 — Fri, 30 Jun 2023 18:00:21 GMT

Hi @Johnstr, thanks for the update and glad it's working as I was running out of ideas as to what could be wrong.

cheers

John