This topic

BT App

Charlotte91 — Tue, 05 Sep 2023 22:15:27 GMT

Hi there, I'm trying to activate my BT TV app and work out why I can't activate my discovery+.. it tells me I have no active subscription but I have big sport TV package.. Amy suggestions lol

Re: BT App

Weerab1983 — Wed, 06 Sep 2023 10:24:50 GMT

Hi @Charlotte91

It's the My BT app you need to use to link your discovery plus account to BT.

Re: BT App

DarrenDev — Wed, 06 Sep 2023 10:49:31 GMT

@Charlotte91 you need to properly link your BT ID to your account. It looks like you only have account manager role at the moment.

Follow the instructions here to claim account holder role, and it should all work correctly:

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-online-player

Re: BT App

Charlotte91 — Wed, 06 Sep 2023 11:04:45 GMT

I have don't this, and it still says I'm an account manager not holder

Re: BT App

DarrenDev — Wed, 06 Sep 2023 11:07:16 GMT

What happens when you click the link to become account holder?

Re: BT App

Charlotte91 — Wed, 06 Sep 2023 11:10:29 GMT

It asks me for my account number to add to my BT id and then sends me a 4 digit pin to my mobile and then tells me I can manage my account, but still tells me I'm the account manager

Re: BT App

DarrenDev — Wed, 06 Sep 2023 11:12:26 GMT

Would you be able to send me a screenshot of the final page where it says you can manage your account? I'll then raise a fault ticket. You can email to tv.apps@bt.com

Re: BT App

Charlotte91 — Wed, 06 Sep 2023 11:19:29 GMT

Tell me the file has exceeded it's size. I will keep trying

Re: BT App

DarrenDev — Wed, 06 Sep 2023 11:27:48 GMT

Please email it, rather than trying to post on here.

Re: BT App

Charlotte91 — Wed, 06 Sep 2023 11:28:52 GMT

I have emailed the screenshot to the email you have provided