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Discovery plus basic not working after removing TNT Sport add on

Weerab1983 — Thu, 28 Sep 2023 12:26:27 GMT

I had the entertainment package with Discovery Plus basic and then I added the TNT Sport add on.

I then later removed the TNT Sport add on and I have now lost all access to Discovery Plus basic since the downgrade took affect last Thursday.

I called BT on Saturday and they opened a complaint but now on my order history both have been closed and still no Discovery Plus basic, just an error 'content cannot be played - please contact provider'.

Hopefully someone can offer some advice on how to rectify this issue.

Making a simple change to my package messes up other things it seems.

Re: Discovery plus basic not working after removing TNT Sport add on

DarrenDev — Fri, 29 Sep 2023 08:42:16 GMT

Yes, I can confirm it ceased your current discovery+ service, instead of downgrading it. You can activate again via MyBT though - just remember to use the "Sign in" link in the top right corner when taken to the discovery+ site, and it'll link to that existing account.

Re: Discovery plus basic not working after removing TNT Sport add on

Weerab1983 — Fri, 29 Sep 2023 11:49:52 GMT

Thanks, thats it sorted now